Free $0 /month/website Sign Up
Basic $29 /month/website Start Trial
Standard $99 /month/website Start Trial
Premium $249 /month/website Start Trial
Enterprise Get in touch Get in Touch
  • General Features
    Free Forever +
    • Nice for personal websites and blogs
    • Get unlimited feedback via the Feedback Tab and a free tier of Survey and Notification
    • Plug-n-play
    Features in Free +
    • SSL support
    • Up to 3 admins
    • Recommended for startups & "Launching soon" pages
    • Email support
    Features in Basic +
    • Up to 5 admins
    • Recommended for mildly trafficked e-commerce websites and SME's
    Features in Standard +
    • Up to 10 admins
    • Get phone support from us
    • Recommended for high traffic websites
    Features in Premium +
    • No limits
    • Account Manager based priority support
    • White-labeling capabilities
    • Customer agreement. SLA
    • Invoice billing
  • x Based on your plan, WebEngage supports multi-user access to your account. You can also restrict an admin to perform certain tasks only - e.g. manage feedback, manage surveys, design surveys, email templates, notification templates & themes etc.

    More on multi-admin feature here.

    Max # of Administrators

    1
    3
    5
    10
    25
  • x WebEngage serves content securely on SSL encrypted pages of your website. We make sure that the content is optimized for size and performance.

    More on WebEngage integration here.

    SSL Support

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    available
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  • x The JavaScript API provides a rich set of functionality which can be used to customize the behavior of survey, notification and feedback products on your website by attaching a host of callbacks for events like onSubmit, onOpen, onClose etc for each of the three products.

    Learn more on our JavaScript API here.

    JavaScript API

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  • x We value your time. You can always count on us for quick support.

    Note: With Enterprise plan, you get a dedicated account manager who'll work with you to create and optimize the performance of your surveys and analyze its outcome.

    Support Type

    -
    Email
    Email
    Email/Phone
    Account Manager
  • x With GA integration, you can push custom events inside your GA account. Events like notification clicks, survey open and submits, feedback submits etc will automatically be captured as events in your existing GA account.

    Google Analytics Integration

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    available
    available
  • x Using Webhooks you can integrate WebEngage data inside your application workflows. E.g. you can set up a hook for your application to be made "aware", with data, anytime a user submits a feedback on your website, so that the data can be pushed to your CRM.

    More on currently available Webhooks here.

    Webhooks

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    available
    available
  • x Using our REST API's you can pull data from the WebEngage system in a structured format.

    More on currently available REST API's here.

    REST API

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    available
  • x With white-labeled solutions, you can remove the "powered by WebEngage" logo from the feedback, survey and notification windows that appear on your website.

    White-labeling

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    available
  • x Customers under the Enterprise can choose to opt for offline billing mode wherein they can pay via check or electronically transfer subscription money to us. The billing cycle can be set to quarterly or annual.

    Offline Billing

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    available
  • x For customers under the Enterprise Plan, we sign a service level customer agreement. It defines the deliverables, data security, uptime, commercials and other matters of interest.

    Commercial Agreement/SLA

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    -
    -
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    available
 
 
 
 
 
  • Survey Features
    • 1 survey
    • Targeting rules for filtering
    • Collect up to 30 responses
    • Data analysis and reports
    Features in Free +
    • Up to 10 active surveys
    • Collect up to 1,000 responses per survey
    • Advanced response filtering and analysis
    • Pass custom data for respondents, use the same to filter responses
    • Javascript API
    Features in Basic +
    • Up to 100 active surveys
    • Collect up to 10,000 responses per survey
    • Customize the look and feel of survey windows by adding your own CSS using our CSS editor
    Features in Standard +
    • Up to 500 active surveys
    • Collect up to 100,000 responses per survey
    • Custom targeting to pop a survey to visitors based on your application specific criterion (e.g. only to users who haven't purchased in last 3 months)
    Features in Premium +
    • White-label your survey windows by removing our logo
    • No limits on surveys and responses
    • Enterprise class security and support
    • On-demand SQL data dumps
  • x This is the maximum number of active surveys you can have at any point of time in your WebEngage account. If you have hit your limit, you can deactivate a survey and create a new one. Your data remains intact and accessible upon deactivating a survey.

    You can learn more about survey inbox and analytics here.

    Max # of Active Surveys

    1
    5
    10
    25
    100
  • x This is the maximum number of responses that you can collect per month across all your surveys. Once you have reached your limit the surveys will be deactivated automatically.

    You can learn more about survey inbox and analytics here.

    Max # of responses/month

    50
    1,000
    3,000
    7,500
    40,000
  • x Responses to WebEngage surveys can be collected using two channels -
    1. On your website via the WebEngage widget. These surveys appear unobtrusively on your website and can be time-delayed and targeted to specific visitors only. More on targeting here.
    2. Via a dedicated survey URL. For each of your surveys, if you choose this channel, we give you a dedicated survey URL. You can send that link in email or share on Facebook or Twitter asking people to take your survey.
    More on multi-channel surveys here.

    Response Collection

    Via WebEngage widget on your website
    Via WebEngage widget & dedicated survey link
    Via WebEngage widget & dedicated survey link
    Via WebEngage widget & dedicated survey link
    Via WebEngage widget & dedicated survey link
  • x You can pass your own business/custom data for tracking - e.g (User identity) with each survey response. It can be passed via the Javascript Survey API or directly into the URL. Specified count here is the total number of custom parameter(s) that can be passed for tracking. You can also make use of this data to filter survey responses in Survey Reporting Section.

    More on using custom data using Survey API here.

    Custom Variables

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    2
    5
    10
    20
  • x For each survey, you get real time statistcs generated for the responses collected. You can slice and dice the data based on responses to individual questions as well as other demographic information that is automatically captured along with each response.

    Learn more about survey inbox and analytics here.

    Survey Statistics

    available
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    available
    available
    available
  • x With WebEngage, you can survey your site visitors in realtime. Take a look at a short survey sample here. While single question surveys are good on users, they leave you (as webmasters) craving to ask a few more. We understand your position. Say hello to multi-question WebEngage surveys. Take a look at a sample here. Once a user has submitted an answer to the first question, we display the second question and so on. This continues until the user has completed the survey.

    Note: if the user answers only a few questions and doesn't take the entire survey, you still get to see the responses for questions that were answered. More on survey builder here.

    Multi-Question Surveys

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    available
    available
    available
    available
  • x You can filter and download responses for a survey using our advanced search feature. You can also download stats in PDF format.

    Learn more about survey reports and analytics here.

    Download Reports

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    available
    available
    available
    available
  • x With WebEngage, you can survey your site visitors in realtime. Take a look at a short survey sample here. While single question surveys are good on users, they leave you (as webmasters) craving to ask a few more. We understand your position. Say hello to multi-question WebEngage surveys. Take a look at a sample here. Once a user has submitted an answer to the first question, we display the second question and so on. This continues until the user has completed the survey.

    Note: if the user answers only a few questions and doesn't take the entire survey, you still get to see the responses for questions that were answered. More on survey builder here.

    Multi Page Surveys

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    available
    available
    available
    available
  • x Allows you to traget visitors coming from specified website(s).

    Targeting based on referrer

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    available
    available
    available
    available
  • x Allows you to target direct traffic on your site.

    Targeting direct traffic

    -
    available
    available
    available
    available
  • x With this feature, you can add file upload type questions in your survey. This allows you to take resumes, photos, documents etc. from survey respondents.

    File Question Support

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    -
    available
    available
    available
  • x Allows you to add welcome note to a survey. You can use it to show a message seeking user opt-in to participate in the survey.

    Survey Welcome Note

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    available
    available
    available
  • x Allows you to customize the "thank you" message for survey respondents.

    Custom Thank You Note

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    -
    available
    available
    available
  • x With this feature, we let you modify the look and feel of the short survey window using a CSS editor in the dashboard.

    More on styling survey windows here.

    Note: by default, we have a dark and light skin for you to choose from in all plans.

    Custom Styling

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    -
    available
    available
    available
  • x Allows you to show a survey only to visitors who have spent certain amount of time on your website during a session.

    Targeting on time spent

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    -
    available
    available
    available
  • x Allows you to show a survey only to visitors who have come to your site within specified time slot of a day.

    Targeting on time of day

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    -
    available
    available
    available
  • x Using branching, you can build smart questionnaires wherein skip-to logic between questions can be implemented depending upon users' responses.

    Note: This feature is a work in progress.

    Logical branching *

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    available
    available
  • x Allows you to show a survey only to visitors who have browsed through certain number of pages on your website during a session.

    Targeting on page views

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    -
    available
    available
  • x Allows you to target visitors based on cookie(s) installed on your site.

    Targeting based on cookies

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    -
    available
    available
  • x Allows you to target traffic coming from social media (eg. facebook, twitter and pinterest).

    Targeting social media traffic

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    -
    available
    available
  • x Question and answer piping feature allows you greater control over question text/label by automatically including answer(s) to previous question as part of any susequent question(s). You can also pass a previously selected answer as a new answer option into a follow-up question.

    Note: This feature is a work in progress.

    Data Piping *

    -
    -
    -
    available
    available
  • x Allows you to show the survey to a subset of all applicable visitors. E.g: show the survey only to 25% of targeted visitors.

    Visitors sampling

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    -
    -
    available
    available
  • x Struggling with the bounce rate on your website? Using our leave intent targeting, you can choose to display a lead generation survey to website visitors who are "about to leave" your website - we detect users attempting to move towards the browser close button or a different tab.

    Leave Intent targeting

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    -
    -
    available
    available
  • x With this feature, you can target a survey at visitors coming to your website via a search engine. E.g. you can run a lead generation survey seeking user's email ONLY for visitors coming to your website via your SEO/SEM spends!

    Search Engine Targeting

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    -
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    available
  • x With this feature, you can target a survey at visitors coming to your website via a search engine who were searching for specific keyword(s) on the search website. E.g. you can run a "visitor profiling" or "competition analysis" survey for users coming to your website searching for "shoes" on Google!

    Search Keyword Targeting

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    -
    -
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    available
  • x With custom targeting, we let you define rules based on application specific criterion - e.g. display a survey "only if the user is a Gold customers" etc.

    Note: WebEngage provides powerful out of the box targeting capabilites for its in-site surveys. These targeting rules are available under all plans.

    Custom Rules for Targeting

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    -
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    available
  • x With this feature, you can add NPS type questions in your survey.

    NPS Question Support

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    -
    -
    -
    available
 
 
 
 
 
  • Feedback Features
    • Customizable feedback tab
    • Default feedback form with automatic screengrab
    • Unlimited feedback and replies
    • Single user dashboard to manage
    Features in Free +
    • Customize your feedback form by adding dynamic fields
    • Dyanamically link fields with your categories
    • Multi-user dashboard to manage
    Features in Basic
    (including Reports, API, Stats, Custom Data etc) +
    • Use our CSS editor to apply your own CSS to the feedback form that opens via the tab
    Features in Standard +
    • Custom routing of incoming feedback emails based on categories
    Features in Premium +
    • White-label your feedback tab and window by removing our logo
    • Unlimited agents
    • Enterprise class security and support
    • On-demand SQL data dumps
  • x Maximum number of feedback that can be submitted on your website every month.

    More about feedback inbox and analytics here.

    Max # of Feedback/month

    30
    300
    1000
    3,000
    10,000
  • x By default, WebEngage feedback form contains these fields - Name, Email, Category and Message. With this feature, you can add your own fields to the feedback form. You can also make these fields category dependent - e.g you can create an "Order ID" field which will only be shown to a user once (s)he selects "Sales/purchase issues" from the category drop-down.

    Learn more on custom fields here.

    Additional Form Fields

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    2
    5
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    20
  • x By default, WebEngage feedback form has predefined categories - Like, Question, Suggestion and Problem. However, you can modify the name of these categories or add new categories to your feedback form.

    Learn more on Feedback categories here.

    Custom Categories

    available
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  • x You change the look and feel of the feedback tab to match your website. You can also change the text from "Feedback" to some other text. E.g. "Support", "Help", "Contact" etc. And yes, the text can be in any language.

    Tab Styling

    available
    available
    available
    available
    available
  • x The automatic screenshot feature allows users to take a screenshot of the page they are currently on - this helps in reporting bugs. This feature is enabled by default; if you so wish, you can disable it by going to Feedback Settings in the dashboard.

    Auto Screenshot

    available
    available
    available
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    available
  • x Feedback Statistics gives you the overall status of open, closed and resolved feedbacks. You can analyse tickets with respect to timeline and geographic location.

    Learn More on Feedback Stats here.

    Feedback Stats

    available
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    available
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    available
  • x You can reply to the feedback submitted on you website via two channels -
    1. Web: WebEngage Feedback Inbox lets you keep track of all the feedback emails submitted on your website and their corresponding replies.
    2. Email. Every time a feedback is submitted on your website, an email is sent to your agents to which they can reply directly via email. WebEngage keeps track of the complete feedback thread for reporting and auditing.

    Reply Channels

    Via Web & Email
    Via Web & Email
    Via Web & Email
    Via Web & Email
    Via Web & Email
  • x You can pass your own business/custom data for tracking - e.g (User identity) with each feeback submitted. It can be passed via the Javascript API or directly into the embed URL. Specified count here is the total number of custom parameter(s) that can be passed for tracking. You can also make use of this data to filter feedbacks in Feedback Reporting Section.

    More on using custom data using Feedback API here.

    Custom Variables

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    2
    5
    10
    20
  • x You can filter feedback threads using advanced search and download these reports in MS Excel format.

    Learn more on Feedback Reports here.

    Download Reports

    -
    available
    available
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    available
  • x This feature lets you modify the look and feel of the feedback form using a CSS editor in the dashboard.

    More on custom styling of feedback forms here.

    Note: The color of the feedback tab can be tweaked to match your website colors under all plans.

    Form Styling

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    -
    available
    available
    available
  • x With Feedback Routing, you can create rules to send feedback notification emails based on feedback category, custom fields or custom data only to selected admins.

    More on feedback routing here.

    Feedback Routing

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    available
    available
    available
  • x You can customize the thank you message shown to user on feedback submission.

    Custom Thank You Message

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    -
    available
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    available
  • x With this feature, you can add file upload type questions in your feedback form. This allows you to take resumes, photos, documents etc. from feedback respondents.

    File Question Support

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    -
    available
    available
    available
  • x You can customize the templates for acknowledgement email (users submitting feedback instantly receive this) and feedback-reply-to-user emails.

    Email Templates

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    available
    available
  • x With this feature, you can add NPS type questions in your feedback form.

    NPS Question Support

    -
    -
    -
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    available
 
 
 
 
 
  • Notification Features
    • Create 1 Notification
    • Powerful builder with targeting rules for filtering visitor segments
    • Use system themes to choose a skin for your notification
    • Get 100 clickthroughs or 10,000 views, whichever happens earlier
    Features in Free +
    • Create up to 10 notifications
    • Create your own themes to change the look-n-feel
    • Pass custom data to be captured with clicks; filters CTR's based on those
    • Get 1000 clickthroughs or 100,000 views, whichever happens earlier
    • Javascript API
    Features in Basic +
    • Create up to 100 notifications
    • Create Dynamic Notification (with [[tokens]]) for highly personalized messaging
    • Get 10,000 clickthroughs or 1,000,000 views, whichever happens earlier
    Features in Standard +
    • Create up to 500 notifications
    • Get 100,000 clickthroughs or 10,000,000 views, whichever happens earlier
    Features in Premium +
    • No limits on number of notifications, clickthroughs or views
    • White-label your Notification windows by removing our logo
    • Enterprise class security and support
  • x This is the maximum number of active notifications you can have at any point of time in your WebEngage account. If you have hit your limit, you can deactivate a notification and create a new one. Your data remains intact and accessible upon deactivating a notification.

    Max # Active Notifications

    1
    5
    10
    25
    100
  • x This is the maximum number of clickthroughs permissible for all your notifications per month. Once the limit has been reached, your notifications get deactivated and will no longer be displayed on your website.

    Max # of Clickthroughs/month

    50
    1,000
    5,000
    25,000
    200,000
  • x This is the maximum number of views permissible for all your notifications per month. Once the limit has been reached, your notifications gets deactivated and will no longer be displayed on your website.

    Max # of Notification Views

    5,000
    100,000
    500,000
    1,500,000
    10,000,000
  • x You can pass your own business/custom data for tracking - e.g (User identity) with each click on a notification. It can be passed via the Javascript API. Specified count here is the total number of custom variables that can be passed for tracking. You can also make use of this data to filter clickthroughs in Notification Reporting Section.

    More on using custom data using Notification API here.

    Custom Variables

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    2
    5
    10
    20
  • x Notification statistics gives real-time insights on overall performance of a notification - e.g. the number of views, unique views, clicks and CTR.

    Learn more about notification stats here.

    Notification Stats

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    available
    available
    available
  • x You can download realtime analytics in PDF format.

    Learn more about notification reports and analytics here.

    Download Reports

    -
    available
    available
    available
    available
  • x With this feature, you can modify the look and feel of your notification windows using a drag-n-drop color picker for all the elements inside your notification - title, description, link etc.

    Learn more notification themes here.

    Note: Free plan users can choose from a wide variety of ready-to-use system themes.

    Custom Themes

    -
    available
    available
    available
    available
  • x Allows you to traget visitors coming from specified website(s).

    Targeting based on referrer

    -
    available
    available
    available
    available
  • x Allows you to target direct traffic on your site.

    Targeting direct traffic

    -
    available
    available
    available
    available
  • x Using this feature, you can pass dynamically replaceable tokens in your Notifications - inside title, description, call-to-action URL etc. Data for each of these tokens can be passed using our Javascript API, which is used to replace those tokens dynamically with the corresponding values for an end-user in realtime.

    Bottomline? You get to create insanely beautiful personalized notifications!

    Learn more dynamic notifications here.

    Dynamic Notifications

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    -
    available
    available
    available
  • x Allows you to show a notification only to visitors who have spent certain amount of time on your website during a session.

    Targeting on time spent

    -
    -
    available
    available
    available
  • x Allows you to show a notification only to visitors who have come to your site within specified time slot of a day.

    Targeting on time of day

    -
    -
    available
    available
    available
  • x Allows you to show a notification only to visitors who have browsed through certain number of pages on your website during a session.

    Targeting on page views

    -
    -
    -
    available
    available
  • x Allows you to target visitors based on cookie(s) installed on your site.

    Targeting based on cookies

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    -
    -
    available
    available
  • x Allows you to target traffic coming from social media (eg. facebook, twitter and pinterest).

    Targeting social media traffic

    -
    -
    -
    available
    available
  • x Allows you to show the notification to a subset of all applicable visitors. E.g: show the survey only to 25% of targeted visitors

    Visitors sampling

    -
    -
    -
    available
    available
  • x Struggling with the bounce rate on your website? Using our leave intent targeting, you can choose to display a push notification (containing some offer/message) to website visitors who are "about to leave" your website - we detect users attempting to move towards the browser close button or a different tab.

    Leave Intent targeting

    -
    -
    -
    available
    available
  • x With this feature, you can target a notification at visitors coming to your website via a search engine. E.g. you can run a specific offer/promotion for visitors coming to your website via your SEO/SEM spends!

    Search Engine Targeting

    -
    -
    -
    -
    available
  • x With this feature, you can target a survey at visitors coming to your website via a search engine who were searching for specific keyword(s) on the search website. E.g. you can run a "10% off on all shoes today" deal for users coming to your website searching for "shoes" on Google!

    Search Keyword Targeting

    -
    -
    -
    -
    available
  • x With custom targeting, we let you define rules based on application specific criterion - e.g. display a notification "only if the user is a Gold customers" etc.

    Note: WebEngage provides powerful out of the box targeting capabilites for its in-site surveys. These targeting rules are available under all plans.

    Custom Rules for Targeting

    -
    -
    -
    -
    available

Web AgenciesAgency pricing

If you are an agency and want to partner with us to offer WebEngage to your clients, please get in touch or call us on +91-22-61102400 (IST, 9am to 7pm). Based on volume, we offer competitive bulk pricing to our partners. Bulk pricing is available for all plans mentioned above. As an agency, you can also manage WebEngage accounts for your clients from a single dashboard.

WebEngage PartnersPartnership and more opportunities

If you have a platform that helps in building websites, e-commerce stores, landing pages etc. and want to offer WebEngage to your customers, please contact us