Thus far, the system fields in your feedback form (name, email, category and message) were very restrictive as compared to the custom fields that we let you create.
Not any more.
We have rolled out customization capabilities for these fields by allowing you to rename the field, mark it as mandatory, optional or hidden and sort these fields in conjunction with your custom fields.
This new enhancement is done to your existing Feedback Fields screen in the dashboard. Screenshot underneath. To access, go to Dashboard > Feedback Settings > Feedback Fields
Some samples on how this new feature set is being used on customer websites underneath.
The default feedback form. This gets added to your account the moment you sign up. You can customize categories at Dashboard > Feedback Settings > Feedback Categories
Feedback form with optional email, that too, as the last question in the form
Advanced feedback form with custom fields and category dependent sub-fields. You can create custom fields (drop-downs, checkboxes, radio buttons, file upload fields, text boxes, comment boxes etc) from Dashboard > Feedback Settings > Feedback Fields > Add Custom Field
And, here comes the super anonymous feedback form. Nothing, but the feedback!
We hope that this customization capability will give you more controls on how you want to render your feedback form. More importantly, the control to just ask questions that you think are relevant for your online application. Let us know if you find this useful.
Stay tuned. We love you!