[Feedback Update] Feedback fields become optional and sortable. Now, accept feedback anonymously on your site with WebEngage

[Feedback Update] Feedback fields become optional and sortable. Now, accept feedback anonymously on your site with WebEngage

Thus far, the system fields in your feedback form (name, email, category and message) were very restrictive as compared to the custom fields that we let you create.

Not any more.

We have rolled out customization capabilities for these fields by allowing you to rename the field, mark it as mandatory, optional or hidden and sort these fields in conjunction with your custom fields.

This new enhancement is done to your existing Feedback Fields screen in the dashboard. Screenshot underneath. To access, go to Dashboard > Feedback Settings > Feedback Fields

Dashboard > Feedback Settings > Feedback Fields

Some samples on how this new feature set is being used on customer websites underneath.

The default feedback form. This gets added to your account the moment you sign up. You can customize categories at Dashboard > Feedback Settings > Feedback Categories

Default feedback form; For custom categories Dashboard > Feedback Settings > Feedback Categories


Feedback form with optional email, that too, as the last question in the form

Feedback form with optional email field


Advanced feedback form with custom fields and category dependent sub-fields. You can create custom fields (drop-downs, checkboxes, radio buttons, file upload fields, text boxes, comment boxes etc) from Dashboard > Feedback Settings > Feedback Fields > Add Custom Field

Form with category dependent sub-fields


And, here comes the super anonymous feedback form. Nothing, but the feedback!

Nothing, but the feedback 🙂

We hope that this customization capability will give you more controls on how you want to render your feedback form. More importantly, the control to just ask questions that you think are relevant for your online application. Let us know if you find this useful.

Not a customer yet? No better time to join the club, than now. Sign-up today for your free trial – webengage.com/pricing

Stay tuned. We love you!

  • Created: 02 Mar 2013
  • Last Updated: 05 Sep 2018

asdf

Author

Avlesh Singh CEO, WebEngage

Avlesh is the co-founder and CEO at WebEngage. He occasionally writes here and on his personal blog.


Liked our article? Give us your feedback by rating it.
Total Rating : 1 , Average Rating : 5

Subscribe to our newsletter to stay updated on the latest in B2C marketing