As promised last week, we are back with a brand new feature release! We have a nice update for customers using our Feedback product – it is now possible to automate routing of incoming feedback emails depending upon preset rules. So, e.g. you can configure a rule that says – “for all the feedback submitted on my website, send UI/UX related issues to email@example.com and sales or order related queries to firstname.lastname@example.org“. Sounds exciting? Underneath are a few screenshots from the dashboard on how to use this feature.
Start at Dashboard > Feedback Settings > Feedback Routing to use this feature. By default, we send all the incoming feedback emails to users in your account with “feedback management” access.
Need routing based on dynamic data? Have we ever said a NO? 😉 If you use custom data, you can now build routing rules based on those too! E.g. in the screenshot below, we are saying “route all design related queries submitted by customers in the paid plan” to a certain email. Cool, ain’t it? For custom data, we support
numbers, strings, booleans and date data types.
This is it! If you have any questions on how to use this feature, please drop us a feedback.
Note: This feature is available from the Standard plan and onwards.
Stay tuned, we love you!