File attachments in replies now supported in WebEngage Feedback

File attachments in replies now supported in WebEngage Feedback

We always had a support for “file” type of fields in your feedback form. Take a demo (ref: “upload resume” field in the form). This feature allows customers to add such fields to their feedback form with ease, so that users can attach files while submitting feedback.

In the next big enhancement to close the feedback loop – we have now added a capability of adding files as attachments while sending replies too. Site admins can add file attachments to replies, so can users who initiated the feedback thread.

As site admin or end user, you receive email notifications when a feedback thread is initiated. You can add comments to this thread by directly replying from within email. Here’s the best aspect of this new feature – while replying to the feedback thread, you can attach files directly from within your email client and we’ll take care of the rest. Ain’t that cool? Underneath are some screenshots that explains the feature in detail –

New feedback received. Site admin asks the user to attach a file

Site admin asks a user to attach a file in reply to an incoming feedback

User responds and attaches the requisite file (all in email)

User responds to that reply and attaches the requisite file in email

Site admin responds by attaching the rectified file as an attachment

Site admin responds by attaching the rectified file as an attachment

User gets to see the response as well the file in his/her email

User gets to see the response as well the file in his/her email

We love happy customers!

We love happy customers!

This has been one of the most requested features on our Feedback product. We are glad to finally roll it out. Hope you’ll make the most of it.

Important Note: Very soon, we’ll put size restrictions on the files that can be uploaded per thread. Also, in the Free tier, we’ll limit this feature – most likely by giving a certain amount of free storage space for the account. We’ll come back to you with updates on this one.

Stay tuned. We love you!

  • Created: 14 Nov 2012
  • Last Updated: 05 Sep 2018

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Author

Avlesh Singh Co-founder and CEO, WebEngage

Avlesh is the co-founder and CEO at WebEngage. He occasionally writes here and on his personal blog.


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