Recurring billing problems with Mastercard continues to be an unresolved issue. We apologize if you have been receiving all those “billing attempt failed” emails from WebEngage in the last few weeks.
All we get to hear from our payment partner, 2Checkout, is that they are working on it. We have absolutely no idea as to how long is it going to take before things become normal.
We request you to –
- Update your card information, if you are an existing customer who has used Mastercard for billing – 2Checkout would have sent you a link to update the payment information. This needs to be done only when you want to use a different card. Otherwise, no action on your end is needed. Once the issue gets resolved on 2CO’s end, your Mastercard would get billed automatically in the next attempt.
- Use VISA or Paypal as payment method, if you are a new customer trying to pay after your trial period – The former is a no-brainer. However, if you are keen on
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using your Mastercard, we request you to select Paypal as the payment option and therein select Mastercard for billing.
Like yourself, this is getting on our nerves too and we hope that 2Checkout resolves the issue quickly. You can help the cause by tweeting this post to @2Checkout, so that they come up with an update which sounds different than “the management is working hard on it”. We have been hearing it for weeks now.
We’ll keep you posted with developments on this issue. Stay tuned. We love you!