Not familiar with WebEngage’s on-site surveys? Please take a look here first.
Now, you can add a welcome note to your surveys before popping the questionnaire to users on your website. Here’s a sample of how a post-purchase customer satisfaction survey with a welcome note might look like:
Liked this? We have been working really hard to keep the user experience on your site intact while collecting valuable insights for you from your customers. Be it our targeting capabilities or this new feature (that implements user opt-in) – these are our small li’l steps in that direction.
How to use this feature?
We have pushed an update inside your WebEngage Dashboard. The “create a survey” workflow has changed a bit. “Welcome Note” and “Thank You Message” are now a part of the Questionnaire tab in your workflow. A welcome note is an optional field. If you don’t add any, the survey displays the first question. Here’s a screengrab of how the new screen looks like:
Do let us know if you find this useful.
Stay tuned. We love you!