Plans and Pricing - Opt for the FREE plan OR start your 14 day FREE trial for the paid plans

Plan Overview

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Full Features

Pricing plans & details

Free $0 /month/website Sign Up

Basic $15 /month/website Start Trial

Standard $49 /month/website Start Trial

Premium $99 /month/website Start Trial

Enterprise

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General Features
Free Forever +
- Nice for personal websites and blogs
- Get unlimited feedback via the Feedback Tab and a free tier of Survey and Notification
- Plug-n-play
Features in Free +
- SSL support
- Up to 3 admins
- Recommended for startups & "Launching soon" pages
- Email support
Features in Basic +
- Up to 5 admins
- Recommended for mildly trafficked e-commerce websites and SME's
Features in Standard +
- Up to 10 admins
- Get phone support from us
- Recommended for high traffic websites
Features in Premium +
- No limits
- Account Manager based priority support
- White-labeling capabilities
- Customer agreement. SLA
- Invoice billing
x Based on your plan, WebEngage supports multi-user access to your account. You can also restrict an admin to perform certain tasks only - e.g. manage feedback, manage surveys, design surveys & email templates etc.

More on multi-admin feature here.

Max # of Administrators ?

1

3

5

10

Unlimited
x WebEngage serves content securely on SSL encrypted pages of your website. We make sure that the content is optimized for size and performance.

More on WebEngage integration here.

SSL Support?

-
x We value your time. You can always count on us for quick support.

Note: With Enterprise plan, you get a dedicated account manager who'll work with you to create and optimize the performance of your surveys and analyze its outcome.

Support Type?

-

Email

Email

Email/Phone

Account Manager
x With white-labeled solutions, you can remove the "powered by WebEngage" logo from the feedback, survey and notification windows that appear on your website. You can also change the email templates that we use for feedback notification.

White-labeling?

-

-

-

-
x For customers under the Enterprise Plan, we sign a service level customer agreement. It defines the deliverables, data security, uptime, commercials and other matters of interest.

Customer agreement/SLA?

-

-

-

-

Survey Features
- 1 survey
- Targeting rules for filtering
- Collect up to 30 responses
- Data analysis and reports
Features in Free +
- Up to 10 active surveys
- Collect up to 1000 responses per survey
- Advanced response filtering and analysis
- Pass custom data for respondents, use the same to filter responses
- Javascript API
Features in Basic +
- Up to 100 active surveys
- Collect up to 10,000 responses per survey
- Customize the look and feel of survey windows by adding your own CSS using our CSS editor
Features in Standard +
- Up to 500 active surveys
- Collect up to 100,000 responses per survey
- Custom targeting to pop a survey to visitors based on your application specific criterion (e.g. only to users who haven't purchased in last 3 months)
Features in Premium +
- White-label your survey windows by removing our logo
- No limits on surveys and responses
- Enterprise class security and support
- On-demand SQL data dumps
x Tageting rules allow you to show a survey only to a specific set of audience - e.g "only to people coming through Google search". There are a lot of paramters that you can use in targeting - current page the user is on, website that referred a user to your site, geographic location of the user, time spent on a page etc.

Learn more about survey tageting here.

Targeting Rules?
x For each survey, you get real time statistcs generated for the responses collected. You can slice and dice the data based on responses to individual questions as well as other demographic information that is automatically captured along with each response.

Learn more about survey inbox and analytics here.

Survey Statistics?
x The Javascript Survey API provides a rich set of functionality which can be used to customize the behavior of rendering surveys on your website.

Learn more on survey API here.

API Support?
x The Javascript Survey API allows you to pass custom data - e.g (User identity) with each survey response. You can also make use of this data to filter survey responses in Survey Reporting Section . Learn more on how to submit custom data using survey API here.

Custom Data?

-
x This is the maximum number of active surveys you can have at any point of time in your WebEngage account. If you have hit your limit, you can deactivate a survey and create a new one. Your data remains intact and accessible upon deactivating a survey.

You can learn more about survey inbox and analytics here.

Max # of Active Surveys?

1

10

100

500

Unlimited
x This is the maximum number of responses that you can collect per survey. Once you have reached your limit the survey will be deactivated automatically.

You can learn more about survey inbox and analytics here.

Max # of Responses/survey?

30

1000

10,000

100,000

Unlimited
x Responses to WebEngage surveys can be collected using two channels -
1. On your website via the WebEngage widget. These surveys appear unobtrusively on your website and can be time-delayed and targeted to specific visitors only. More on targeting here.

2. Via a dedicated survey URL. For each of your surveys, if you choose this channel, we give you a dedicated survey URL. You can send that link in email or share on Facebook or Twitter asking people to take your survey.
More on multi-channel surveys here.

Response Collection?

Via WebEngage widget on your website

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link
x With WebEngage, you can survey your site visitors in realtime. Take a look at a short survey sample here. While single question surveys are good on users, they leave you (as webmasters) craving to ask a few more. We understand your position. Say hello to multi-question WebEngage surveys. Take a look at a sample here. Once a user has submitted an answer to the first question, we display the second question and so on. This continues until the user has completed the survey.

Note: if the user answers only a few questions and doesn't take the entire survey, you still get to see the responses for questions that were answered. More on survey builder here.

Multi-Question Surveys?

-
x With this feature, you can add file upload type questions in your survey. This allows you to take resumes, photos, documents etc. from survey respondents.

File Question Support?

-
x With this feature, we let you modify the look and feel of the short survey window using a CSS editor in the dashboard.

More on styling survey windows here.

Note: by default, we have a dark and light skin for you to choose from in all plans.

Custom Styling?

-

-
x WebEngage provides powerful out of the box targeting capabilites for its in-site surveys. These targeting rules are available under all plans.

Custom targeting rule will let you define rules based on application specific criterion - e.g. "only if the user is a Gold customers" etc.

Custom Rules for Targeting?

-

-

-
x Allows you to add welcome note to a survey.

Learn more about how to add welcome note to a survey here.

Survey Welcome Note?

-
x You can filter and download responses for a survey using our comprehensive advanced search.You can also download stats in PDF format.

Learn more about survey reports and analytics here.

Download Reports?

-

Feedback Features
- Customizable feedback tab
- Default feedback form with automatic screengrab
- Unlimited feedback and replies
- Single user dashboard to manage
Features in Free +
- Customize your feedback form by adding dynamic fields
- Dyanamically link fields with your categories
- Multi-user dashboard to manage
Features in Basic
(including Reports, API, Stats, Custom Data etc) +
- Use our CSS editor to apply your own CSS to the feedback form that opens via the tab
Features in Standard +
- Custom routing of incoming feedback emails based on categories (coming soon)
Features in Premium +
- White-label your feedback tab and window by removing our logo
- Unlimited agents
- Enterprise class security and support
- On-demand SQL data dumps
x This is the maximum number of feedback that you can collect for a WebEngage account.

Learn more about feedback inbox and analytics here.

Max # of Feedbacks?

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited
x By default, WebEngage feedback form has predefined categories - Like, Question, Suggestion and Problem. However, you can modify the name of these categories or add new categories to your feedback form.

Learn more on Feedback categories here.

Custom Categories?
x You change the look and feel of the feedback tab to match your website. You can also change the text from "Feedback" to some other text. E.g. "Support", "Help", "Contact" etc. And yes, the text can be in any language.

Tab Styling?
Auto Screenshot?

x The automatic screenshot feature lets users take a screenshot of the page they are at, this helps in reporting bugs. This feature is enabled by default, however you can disable it by going to Feedback Settings on the dashboard.
x You can reply to the feedback submitted on you website via two channels -
1. Web: WebEngage Feedback Inbox lets you keep track of all the feedback emails submitted on your website and their corresponding replies.

2. Email. Every time a feedback is submitted on your website, an email is sent to your agents to which they can reply directly via email. WebEngage keeps track of the complete feedback thread for reporting and auditing.

Reply Channels?

Via Web & Email

Via Web & Email

Via Web & Email

Via Web & Email

Via Web & Email
x Feedback Statistics gives you the overall status of open, closed and resolved feedbacks. You can analyse tickets with respect to timeline and geographic location.

Learn More on Feedback Stats here.

Feedback Stats?
x The Javascript Feedback API provides a rich set of functionality which can be used to customize the behavior of rendering feedback forms.

Learn more about Feedback API here.

API Support?
Custom Data?

x Javascript API allows you to submit custom data - e.g (User identity) along with each feeback submitted. You can also make use of this data to filter feedbacks in Feedback Reporting Section . Learn more on how to submit custom data using Feedback API here.

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Custom Fields?

x By default, WebEngage feedback form contains these fields - Name, Email, Category and Message. With this feature, you can add your own fields to the feedback form. You can also make these fields category dependent - e.g you can create an "Order ID" field which will only be shown to a user once (s)he selects "Sales/purchase issues" from the category drop-down.

Learn more on custom fields here.

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Form Styling?

x This feature lets you modify the look and feel of the feedback form using a CSS editor in the dashboard.

More on custom styling of feedback forms here.

Note: The color of the feedback tab can be tweaked to match your website colors under all plans.

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-
x You can filter feedbacks using advanced search and download feedback reports in MS Excel format.You can also download survey stats in PDF format.

Learn more on Feedback Reports here.

Download Reports?

-

Notification Features
- Create 1 Notification
- Powerful builder with targeting rules for filtering visitor segments
- Use system themes to choose a skin for your notification
- Get 100 clickthroughs or 10,000 views, whichever happens earlier
Features in Free +
- Create up to 10 notifications
- Create your own themes to change the look-n-feel
- Pass custom data to be captured with clicks; filters CTR's based on those
- Get 1000 clickthroughs or 100,000 views, whichever happens earlier
- Javascript API
Features in Basic +
- Create up to 100 notifications
- Create Dynamic Notification (with [[tokens]]) for highly personalized messaging
- Get 10,000 clickthroughs or 1,000,000 views, whichever happens earlier
Features in Standard +
- Create up to 500 notifications
- Get 100,000 clickthroughs or 10,000,000 views, whichever happens earlier
Features in Premium +
- No limits on number of notifications, clickthroughs or views
- White-label your Notification windows by removing our logo
- Enterprise class security and support
x Tageting rules allow you to pop a notification only to a specific set of audience on your website - e.g SEM traffic, SEO traffic, new visitors, repeat visitors, visitors from a specific city, country etc.

Learn more about notification targeting here.

Targeting Rules?
x Notification statistics gives real-time insights on overall performance of a notification - e.g. the number of views, unique views, clicks and CTR.

Learn more about notification stats here.

Notification Stats?
API Support?

x The Javascript Notification API provides methods that can be used to customize how and when a notification gets displayed on your website.

Learn more on notification API here.
x The Javascript API allows you to submit custom data - e.g (User identity) with each click on a notification. You can filter your clickthroughs based on this custom data.

Learn more on how to pass custom data using notification API here.

Custom Data?

-
x This is the maximum number of active notifications you can have at any point of time in your WebEngage account. If you have hit your limit, you can deactivate a notification and create a new one. Your data remains intact and accessible upon deactivating a notification.

Max # Active Notifications?

1

10

100

500

Unlimited
x This is the maximum number of clickthroughs permissible for each notification you create. Once the limit has been reached, your notification is deactivated and will no longer be displayed on your website.

Max # of Clickthroughs?

100

1,000

10,000

100,000

Unlimited
x This is the maximum number of views permissible for each notification you create. Once the limit has been reached, your notification is deactivated and will no longer be displayed on your website.

Max # of Views?

10,000

100,000

1,000,000

10,000,000

Unlimited
x With this feature, you can modify the look and feel of the notification window using a drag-n-drop color picker for all the elements inside your notification - title, description, link etc.

Learn more notification themes here.

Note: Free plan users can choose from a wide variety of ready-to-use system themes.

Custom Themes?

-
x Using this feature, you can pass dynamically replaceable tokens in your Notifications - inside title, description, call-to-action URL etc. Data for each of these tokens can be passed using our Javascript API, which is used to replace those tokens dynamically with the corresponding values for an end-user in realtime.

Bottomline? You get to create insanely beautiful personalized notifications!

Learn more dynamic notifications here.

Dynamic Notifications?

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-
x WebEngage provides powerful out of the box targeting capabilites to pop notification to the specific audience. These targeting rules are available under all plans.

Custom targeting rule will let you define rules based on application specific criterion - e.g. "only if the user is a Gold customers" etc.

Custom Rules for Targeting?

-

-

-
x You can download realtime analytics in PDF format.

Learn more about notification reports and analytics here.

Download Reports?

-

Start Trial

Get in Touch

Agency pricing

If you are an agency and want to partner with us to offer WebEngage to your clients, please get in touch or call us on +91-22-67259495 (IST, 9am to 7pm). Based on volume, we offer competitive bulk pricing to our partners. Bulk pricing is available for all plans mentioned above. As an agency, you can also manage WebEngage accounts for your clients from a single dashboard.

Partnership and more opportunities

If you have a platform that helps in building websites, e-commerce stores, landing pages etc. and want to offer WebEngage to your customers, please contact us