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Plans & Pricing

Choose a plan that fits your need. You can upgrade, downgrade or terminate anytime without any commitments. All plans come with a 30 day FREE trial. Get in touch for details on the assisted plan or any other query you may have w.r.t pricing.
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Pricing

FREE

FREE

BASIC

$15

/mo/website

STANDARD

$49

/mo/website

PREMIUM

$99

/mo/website

ASSISTED

Get in touch

General Features

?Max # of Administrators

x Based on your plan, WebEngage supports multi-user access to your account. You can also restrict an admin only to perform certain tasks - e.g. mangage feedback, manage surveys, design surveys & email templates etc.

More on multi-admin feature here.

1

3

5

20

Unlimited

?SSL Support

x WebEngage serves content securely on SSL encrypted pages of your website. We make sure that the content is optimized for size and performance.

More on WebEngage integration here.

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?Support Type

x We value your time. You can always count on us for quick support.

Note: with Assisted plan, you get a dedicated account manager who'll work with you to create and optimize the performance of your surveys and analyze its outcome.

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Email

Email

Email/Phone

Account Manager

?White-labelling

x With white-labelled solutions, you can remove the "powered by WebEngage" logos from the feedback and survey windows that appear on your website. You can also change the email templates that we use for feedback notification.

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Feedback Features

?Custom Fields

x By default, WebEngage feedback form contains these fields - name, email, category and message. With this feature, you can add your own fields to the feedback form. You can also make these fields category dependent - e.g you can create an "Order ID" field which will only be shown to a user once (s)he selects "Sales/purchase issues" from the category drop-down.

More on custom fields here.

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?Custom Styling

x This feature lets you modify the look and feel of the feedback form using a CSS editor in the dashboard.

More on custom styling of feedback forms here.

Note: The color of the feedback tab can be tweaked to match your website colors under all plans.

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?Zendesk Integration

x User feedback and support queries submitted via WebEngage can be managed inside your WebEngage dashboard. However, if you are keen on using Zendesk to raise and manage tickets, a seamless integration will make all the WebEngage data available to you inside Zendesk. So, you can collect feedback via WebEngage and manage its lifecycle via Zendesk.

This feature is not available yet. If you want us to make this available soon, please ask us to prioritize.

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Survey Features

?Max # of Active Surveys

x This is the maximum number of active surveys you can have at any point of time in your WebEngage account. If you have hit your limit, you can deactivate a survey and create a new one. Your data remains intact and accessible upon deactivating a survey.

You can learn more about survey inbox and analytics here.

1

10

100

500

Unlimited

?Max # of Responses/survey

x This is the maximum number of responses that you can collect per survey. Once you have reached your limit the survey will automatically be deactivated.

You can learn more about survey inbox and analytics here.

30

1000

10000

Unlimited

Unlimited

?Response Collection

x Responses to WebEngage surveys can be collected using two channels -
1. On your website via the WebEngage widget. These surveys appear unobtrusively on your website and can be time-delayed and targeted to specific visitors only. More on targeting here.
2. Via a dedicated survey URL. For each of your surveys, if you choose this channel, we give you a dedicated survey URL. You can send that link in email or share on Facebook or Twitter asking people to take your survey.
Responses to each survey are collated across channels so that you get to see a unified view.

Via WebEngage widget on your website

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link

Via WebEngage widget & dedicated survey link

?Multi-Question Surveys

x With WebEngage, you can survey your site visitors in realtime. Take a look at a short survey sample here. While single question surveys are good on users, they leave you (as webmasters) craving to ask a few more. We understand your position. Say hello to multi-question WebEngage surveys. Take a look at a sample here. Once a user has submitted an answer to the first question, we display the second question and so on. This continues until the user has completed the survey.

Note: if the user answers only a few questions and doesn't take the entire survey, you still get to see the responses for questions that were answered.

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?Custom Styling

x With this feature, we let you modify the look and feel of the short survey window using a CSS editor in the dashboard.

More on styling survey windows here.

Note: by default, we have a dark and light skin for you to choose from under all plans.

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?Custom Rules for Targeting

x WebEngage provides powerful out of the box targeting capabilites for its short surveys. These targeting rules are available under all plans.

Custom targeting rule will let you define rules based on application specific criterion - e.g. "only if the user is a Gold customers" etc.

This feature is not available yet. If you want us to make this available soon, please ask us to prioritize.

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Agency Pricing

If you are an agency and want to partner with us to offer WebEngage to your clients, please get in touch or call us on +91-22-42662154 (IST, 9am to 7pm). Based on volumes, we offer competitive bulk pricing to our partners. Bulk pricing is available for all plans mentioned above. As an agency, you can also manage WebEngage accounts for your clients from a single dashboard. Learn more about the WebEngage dashboard.
Agencies we work with