What problem does WebEngage solve?

Get amazing customer insights with targeted surveys

Profile your visitors, measure customer satisfaction and achieve your marketing goals

With WebEngage surveys, we do something very simple - help you connect with your visitors by letting you ask short questions. These questions can be targeted to a specific audience. For example, only to visitors who come via Google search, or to visitors who come from certain geographic locations, or to first time visitors , or to visitors who have spent at least 60 seconds on your site ... the list goes on. Using our rule builder, you can specify a combination of these rules for every WebEngage survey. Sounds exciting?

Drive conversions and generate leads from visitors on your website, in real-time

Have visitors on your site but no sales or leads? Run proactive "need assistance?" or "give us your details to get a coupon code" surveys. Optionally, apply rules to target such surveys only at your SEO/SEM traffic. Don't you just love us now?

World's simplest feedback management and customer support solution

We mean it - get up and running in seconds

Get a customizable feedback tab, feedback form and ready-made feedback management inbox. While you focus on managing your website and business, we make sure that this critical piece is taken care of without any hassle. Say bye to overtly complicated and expensive customer-support/ticketing tools. Say hello to the awesome WebEngage Feedback solution.

Custom fields, automatic screengrab, multi-admin dashboard - you can't be asking for more

Need more power? Create your own feedback categories, add more fields to the form; you can optionally make these fields category specific. Automatic screengrab helps your developers to troubleshoot reported bugs. Add multiple administrators to manage incoming feedback emails and replies.

Push targeted offers, product launch announcements and marketing promos on your site

First thing first - you don't need to change any code on your site to do this

Yeah, we put in a lot of hard work to make this happen. So, marketers, take charge - now run all your promotional campaigns uninhibited because you don't need any dev support whatsoever. Push messages on your site with ease. Create a Notification, assign rules and activate. Go live!

Dynamic Notifications and real-time CTR monitoring

Need more power? Create highly personalized push messages - use tokens to address customers by name and display other user attributes like customer type, specific discount values etc. Monitor click-through rates in real-time. Tweak your Notification (and the corresponding rules) to optimize CTR.

Thousands of online businesses love us!

WebEngage has greatly improved our ability to communicate directly with our customers.

As a SaaS solution, we are releasing new features to our customers on a weekly basis, and needed a way to notify our customers in real-time as we deployed them to our app. We use WebEngage's notification tool, and target the notifications based on cookies that we set in our application to reach a desired subset of our users. When we have questions about how much customers value our features, we use WebEngage's survey tool to gather input, and refine recent releases ... read more

Brandon Terry Product Manager, Procore Technologies

Why use WebEngage?

WebEngage lets you build your own contact/feedback form to collect feedback. You can easily measure voice of customers and alongside also get a sense on overall customer sentiments using our real-time sentiment analysis on those feedback emails.

Also, using our push engine you can improve the user engagement on your website by displaying contextually relevant and behaviorally targeted messages. The push engine supports wide variety of UI formats (called Layouts) thereby helping you increase engagement and conversions.

Using our on-site surveys, you can seek user inputs on your website in different areas of your product workflow - whether it is about measuring customer satisfaction post purchase or generating leads on your website or measuring the effectiveness of your new product releases ... you can do all of this with ease without having to fiddle with any code on your website.

Need more reasons? See below ...

One time integration

No code
on your site, ever

All controls
in your dashboard

Changes reflect
in real-time

Available in
33 languages

WebEngage plays nice with all platforms