Turn Patient Data into
Intelligent Care Journeys
Unify fragmented data, predict patient needs, and deliver personalized engagement across the entire care lifecycle.
Turn Disconnected Patient Data into a Single View
Bring together data from EMRs, CRMs, apps, call centers, and offline interactions into a single, unified profile. Understand behaviors, preferences, treatment history, and engagement patterns, so every interaction is informed, relevant, and timely.
Deliver Contextual, 1:1 Engagement Across the Care Journey
Leverage AI to understand intent, predict needs, and deliver personalized communication, whether it’s treatment reminders, educational content, or next-best actions for doctors and patients.
Reduce No-Shows, Improve Adherence, and Increase Retention
Design and automate end-to-end journeys across channels like Email, WhatsApp, SMS, Push, and in-app messaging. Ensure consistent, coordinated communication across every stage, from onboarding to long-term care management.
Keep patient data compliant and in-country
WebEngage supports local data residency requirements with no trade-offs on capability. Run advanced segmentation, personalization, and omnichannel journeys, without moving data across borders. We also fully comply by PDPL, SAMA, and HIPAA-aligned practices
Turn every booking into three more
Own Your Guest Data, Unlock Direct Revenue
Bring together data from your website, app, CRM, PMS, POS, loyalty programs, & OTAs to build a unified view of every guest.
Recover abandoned bookings
Identify travelers who drop off before booking, understand what stopped them, and automatically re-engage them on the channel they’re most likely to respond to.
Segment by travel intent, not just demographics
Segment by travel affinity (beach vs mountains), booking patterns (advance vs last-minute bookers), RFM status (frequent flyer vs one-timer), & predictive intent (likely to book).
From Fragmented Data to Connected Patient Journeys
Patient Experience
Broken Journey
- Missed follow-ups after consultations
- No post-diagnosis guidance or next steps
- Generic communication across all channels
CURRENT STATE
Disconnected tools & manual processes
Spreadsheet Trackers
Siloed
Disconnected EMR/CRM
No sync
Bulk Email Blasts
Generic
Manual Call Centre
Unscalable
Paper-based Follow-ups
Delayed
Patient Experience
Reactive Care
- No visibility into patient drop-off patterns
- Manual outreach with poor response rates
- Missed intervention windows for at-risk patients
Patient Experience
Intelligent Journey
- Drop-off risk detected & re-engaged in real time
- Personalised nudges on preferred channel
Provider Operations
Proactive Care
- Real-time risk flags on patient dashboards
- Auto-scheduled follow-ups via care protocols
What can WebEngage Analytics unlock for your role?
Find what converts, fix what doesn't
- Turn one-time patients into repeat users with lifecycle journeys tied to prescriptions, refill cycles, and follow-up windows. No generic campaigns.
- Model diagnostic reports, consultations, and prescriptions as first-class data and not as a flat schema.
- A/B test booking and consultation journeys, and measure incremental revenue per campaign, without waiting on BI team.
For Chefaa, retention is closely tied to timing, trust, and continuity. WebEngage gave us the engagement infrastructure to build more measurable customer journeys, reduce unnecessary message volume, and improve attribution across orders and revenue.
Hazem Biktash
Regional Marketing Director
Find what converts, fix what doesn't
- Build segments like "patients with high HbA1c in the last 90 days" directly in the segment builder. No SQL, no data ticket.
- Trigger cross-sell journeys off clinical events (lab test booked, report delivered) instead of running calendar-based batch campaigns.
- Personalise every send with the actual test name, findings, doctor, or medication on the profile.
WebEngage has transformed our cohort analysis and retention strategy. We’ve seen impressive improvements across our cohorts during the months of our collaboration. Getting an average 5.2% uplift in churn customer win-back using their features is a win for us.
Sanmaya Biswal
Growth Manager (D2C)
Find what converts, fix what doesn't
- Trigger in-app nudges, or push the moment a report is ready, a prescription is about to run out, or a booked slot is approaching.
- Personalise the app experience with recommendations tuned to each patient's care history, without shipping a new build.
- Get a unified behavioural + clinical profile per user, so PMs can see which cohorts activate, drop off, or reactivate.
WebEngage made our engagement predictable and meaningful. The automation, segmentation, and funnel visibility helped us understand patient behaviour deeply and act quickly. It’s improved every major KPI we track.
