Own every traveler moment.
Maximize every booking
Capture intent, and drive revenue across search, booking, and post-trip- all in one platform.
Turn every booking into three more
When a traveler books a flight on your platform, WebEngage helps you identify what’s missing from their trip & starts selling it across channels, timed to when they’re most likely to act.
Own Your Guest Data, Unlock Direct Revenue
Bring together data from your website, app, CRM, PMS, POS, loyalty programs, & OTAs to build a unified view of every guest.
Recover abandoned bookings
Identify travelers who drop off before booking, understand what stopped them, and automatically re-engage them on the channel they’re most likely to respond to.
Segment by travel intent, not just demographics
Segment by travel affinity (beach vs mountains), booking patterns (advance vs last-minute bookers), RFM status (frequent flyer vs one-timer), & predictive intent (likely to book).
Turn every booking into three more
Own Your Guest Data, Unlock Direct Revenue
Bring together data from your website, app, CRM, PMS, POS, loyalty programs, & OTAs to build a unified view of every guest.
Recover abandoned bookings
Identify travelers who drop off before booking, understand what stopped them, and automatically re-engage them on the channel they’re most likely to respond to.
Segment by travel intent, not just demographics
Segment by travel affinity (beach vs mountains), booking patterns (advance vs last-minute bookers), RFM status (frequent flyer vs one-timer), & predictive intent (likely to book).
In travel, intent expires in hours - not days.
No intent detected
The search isn't tied to a profile, so no journey ever starts.
The session just ends
Nothing is recorded. Tomorrow's batch won't know she was close.
Nothing happens for 24 hours
The first touch has to wait for the nightly send.
A generic blast lands
Hey! You left something behind. No flight, no date, no price.
The same email, again
Still thinking about your trip? Same channel, same tone, same result.
The result
Booked on a competitor as the traveller was ready, you just didn't reach her in time.
Intent detected, journey starts
Profile updates live
Reached in 30 minutes
The offer adapts
AI picks the moment
The result
Booking confirmed in 16 hours. Right channel, right moment, right message.
No intent detected
The search isn’t tied to a profile, so no journey ever starts.
Intent detected, journey starts
The session just ends
Nothing is recorded. Tomorrow’s batch won’t know she was close.
Profile updates live
Route, dates and price band merge into Emma’s record in real time.
Nothing happens for 24 hours
The first touch has to wait for the nightly send.
Reached in 30 minutes
A generic blast lands
Hey! You left something behind. No flight, no date, no price.
The offer adapts
The same email, again
Still thinking about your trip? Same channel, same tone, same result.
AI picks the moment
Price dropped $23, lowest this month. Opened within 2 minutes.
The result
The result
What can WebEngage Analytics unlock for your role?
Find what converts, fix what doesn't
- Model each booking, PNR, or stay as its own entity in CDPx, so a cancelled trip exits its own journey without breaking the member's other active communications.
- Recover abandoned bookings with cross-channel journeys that re-engage the traveler on the channel they're actually on.
- Run post-trip, pre-trip, and win-back lifecycles from one canvas, so a single guest never gets four disconnected messages from four teams.
WebEngage’s personalized, AI-driven campaigns across channels, including WhatsApp, helped SAT reconnect with passengers who had abandoned their booking journey. Real-time automation and actionable insights improved engagement, reduced drop-offs, and supported measurable growth in ticket sales. These outcomes had been difficult to achieve through traditional marketing channels at the same scale.
Chirag Singhal
Head of Growth Marketing, CLM & Loyalty
Find what converts, fix what doesn't
- Trigger real-time journeys off booking intent signals (search, cart drop) instead of waiting for the next batch send.
- Lift repeat-booking rate with cohort-level retention analytics that show which journeys actually move LTV.
- Personalize destinations, fares, and offers per traveler using WebEngage's recommendations engine.
WebEngage’s ability to deliver personalized, AI-driven campaigns through multiple channels including WhatsApp enabled SAT to reconnect with passengers who had abandoned their booking journey. With real-time automation and actionable insights, we were able to significantly improve engagement, reduce drop-offs, and drive measurable growth in ticket sales—outcomes that were difficult to achieve through traditional marketing channels.
Driss Moutawakil
Chief Marketing & Revenue Officer
Find what converts, fix what doesn't
- Ship in-app nudges, onboarding flows, and price-drop alerts without a code release.
- Unify app, web, and offline booking behavior into one 360 profile via CDPx, so that personalization stop breaking across devices.
- Edit running journeys without sunsetting them, so users already mid-flow get the improved logic and not just the next cohort.
WebEngage allowed the team to not only improve engagement but also measure and correlate user behavior with campaign performance. Our team is constantly discovering better ways of engaging users. We have re-prioritized campaigns that were more effective in saving users time or fetching more conversions.
