For decades, user journey builders everywhere have had to live with one fundamental constraint in all Customer Engagement Platforms worldwide – did you know that a user can enter an active journey only ONCE at a time? The only time they can re-enter that journey is when they have exited from the current one and NOT BEFORE THAT.
Well, it’s very likely that you weren’t even aware of this. There is NO such thing as “this journey will concurrently run for a given user every time they performed the event which is set up as the journey trigger“.
We decided to change this. Say hello to “Contextual Journeys”, a feature unique to WebEngage ✌️
