Context and Control: What’s New in WebEngage Journeys
Duration - 45 minutes
Overview
In this webinar, Amit Shinde, Director of Product at WebEngage, will walk you through two of WebEngage’s most-requested Journeys updates; Contextual Journeys and API Throttling. In this session, he will share the thinking behind these features, live setup walkthroughs, and the edge cases to watch out for.
Can’t attend live? Register anyway and we’ll send you the recording after the session.
Key Takeaways:
- How to run multiple journeys for the same user, simultaneously
Learn how Contextual Journeys let one user be active in multiple trips at once (one per product, policy, loan, or category). Thus ensuring that the engagement stays relevant to what the user is doing, not just who they are.
- How to send reminders tied to a specific product/policy/loan and not just a specific user
Traditionally, a journey’s state is keyed on a single dimension, i.e. the user. One user = one active journey trip. This forces a 1:1 relationship between a person and their experience in a journey. Learn how contextual journey introduces a new dimension- context, so journey state is now tracked on (User + Context) as a composite key instead of just User.
- Protect your APIs from journey-driven overload
Understand how API Throttling caps calls per minute from Call API blocks (1–10,000 range). Learn how it prevents the server crashes and failed requests that come from unthrottled, high-volume journeys.
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