Engage users on their favourite chat app. Achieve higher conversions and revenue by unlocking WhatsApp as an engagement channel for your business.
Reach billions of people instantly using WhatsApp as a channel
More than 1.5 billion people in 180 countries use WhatsApp and many of them are your users.
WebEngage can help you reach these users via WhatsApp.
Make each message a personal note
Use personal details and preferences to take your messaging from coldly impersonal to warmly familiar in an instant.
Enrich message with data from your systems
Fetch real-time data from any source such as your CRM system, recommendation engine, catalogue, etc.
to create hyper-personalized WhatsApp messages.
Track conversions to measure success
Easily and instantly view comprehensive campaign reports that measure the success of campaigns. Define control groups to measure the overall effectiveness of campaigns.
A/B test campaigns and send winning variation automatically
Test multiple variations of your WhatsApp message with smaller groups. Iron out imperfections in the beginning and analyze what works best.
We’ll then automatically send the winning variation to the larger audience for greater effectiveness.
Get in-depth insights into WhatsApp as a channel
Monitor key WhatsApp metrics like opt-in, sent, delivered, seen and clicked to analyze how users engage with your personalized messages and translate this knowledge into actionable insights to serve your larger marketing goals.
And many other features including
Use Cases For Various Industries
WhatsApp as an engagement channel has a wide range of use cases.
Here's an industry-wise breakdown of how it can be beneficial for your business.
Kunal MahajanProduct Lead (Marketplace), Flipkart
WebEngage has radically transformed communication with our users. It stitches together all channels of engagement thereby helping us unify communication and deliver a consistent experience to our users.
Scott NewtonCCO, Shaw Academy
The WebEngage platform has been crucial in revolutionizing our entire online user experience. The platform has helped us deliver a highly-personalized experience to our users consistently.
Vikalp SahniCTO, Goibibo
WebEngage's Journey Designer feature has been instrumental in helping us create lifecycle marketing campaigns at scale while maintaining contextual relevance with hyper-personalization capabilities.
Metesh BhatiChief Digital Officer, Bajaj Capital Ltd.
What impressed us the most with WebEngage was their Journey Designer feature. It powers some of our most effective user engagement campaigns, enabling contextual communication across multiple channels.
Aniket ThakkarVP Marketing, Coverfox
We really struggled to find an affordable automation tool for Email & SMS, that had good API support and an intuitive journey builder. WebEngage hits all the right notes for that.
Stewart RogersVP Products, Lambda Solutions
Besides the immediate analytics it provides, my favorite feature is the ability to model user journeys and ensure that users are properly supported through their use of the software.