- Hall 1: Horizontal Track
Simplifying Experiences At Scale
Key Session Takeaways
- Transforming business with the right UXD
- Developing operational efficiency
- Enhancing for better engagement & loyalty
- Accelerating digital transformation
Coffee Break
Superpower Of Stitching Data In An Omnichannel World
Key Session Takeaways
- Creating seamless customer experiences in a Phygital World will win
- Using systems that allow integrating online & offline data – enabling new possibilities
- Multiple ways how data stitching can enhance customer experience | online offline
Lunch Break
1:1 Personalisation: Table Stakes Or Spooky
Key Session Takeaways
- Consumers push back at a point when it feels unnatural or irrelevant or infringing
- Marketers need to be smart about context, extent, and tone of personalisation to win
- How to build resonance with diverse audiences through personalised storytelling for brands?
- Tapping into the right channels to maximise impactful and personalised communication with stakeholders
Data As A Moat
Key Session Takeaways
- Data Collection, Storage, Unification, so that data communicates with all tools, and making it a competitive advantage over your peers in the industry
- Enabling Hyperpersonalization at scale
- Leveraging real-time analytics for being agile & strategic decision making
Coffee Break
Awards
- Hall 2: Retail & E-commerce
Leaders Lessons: Strategies To Conquer Omni Channel Paradox: Building Customer Centric Future
Key Session Takeaways
- Build Brand’s Digital Capabilities
- How CX is Disrupting the Supply-Chain World
- Acquire, engage and retain customers
- Creating a level playing field for Indian Brands to go Global
- Remodeling the retailer’s role for Current Times
Lunch Break
Redefining Influencer Marketing: Unlocking Its Full Potential Beyond Acquisition And Content Collaborations
Key Session Takeaways
- Limiting influencer marketing to Acquisition via ads, content collaborations
- Leveraging Data & Personalisation x Influencer Marketing applied across the funnel
- Cart Abandonments, Testimonials, Offer Distribution – Become 5x Effective with Influencers
Assembling Your MarTech Stack For Success
Key Session Takeaways
- Breaking the Illusion : We need big all-in-one giant solutions
- Understand your problems, find new age, best-in-class tools to solve them
- Bring together a stack that communicates well with each other
- Focus on Flexible & Agile stacks, compiled to give you the best ROI
Coffee Break
Leveraging Stories That Stick-Out Longer Than Ads
Key Session Takeaways
- Storytelling becoming super important tool for Brand Recall -> Retention
- Importance of Founder Story, Company value story
- User Generated Content, How do you create the right engines for it
- Hall 3: D2C & Startups
Don’t Share Your Wallet Share
Key Session Takeaways
- The Myth of Infinite TAM: Market is tapering at about a 100 Cr TAM for everything
- Market is Noisy, Making retention & personalisation is a must from the get-go
- Customer Loyalty & Stickiness will be with those who can use data smartly
Lunch Break
Tying Together Retention, RoAS, Profitablity & Runway
Key Session Takeaways
- From Seed to Series A, a huge portion of startups will die out because of Runway
- Having sight for Retention, RoAS, Profitability coming together for reaching PMF
- Blind Acquisition without keeping a check on these parameters can bite back
Coffee Break
Bits & Atoms
- Hall 4: BFSI & FinTech
Lunch Break
The Empire Strikes Back: Digital Transformation At Scale
Key Session Takeaways
- Velocity of Change vs. Impact on Business?
- Is FOMO a driving factor to embrace transformation?
- How can Legacy players use their domain expertise & level up via Digital Transformation
- Across industries how can big players strike back at newer tech-savvy competitors?
- Hall 5: Learning With WebEngage
Marketing In The Age Of AI: Unlocking Growth With Conversational Commerce
Key Session Takeaways
- Incremental impact of using chatbots to boost conversions
- Techniques for engaging customers in conversations that encourage repeat business
- Ways to leverage automation to increase revenue and promote upsells
Analytics To Actionables: Turning Data Stories Into Marketing Strategies
Key Session Takeaways
- How to read, understand, and derive insights from cohorts, funnels, and more
- Leveraging the power of AI-ML to uncover valuable insights
- Tools, techniques and pitfalls to avoid getting lost in a sea of data
The Art of Stalking…Your Customers: How To Create A Personalization Strategy That’s Just Right
Key Session Takeaways
- How to read, understand, and derive insights from cohorts, funnels, and more
- Leveraging the power of AI-ML to uncover valuable insights
- Tools, techniques and pitfalls to avoid getting lost in a sea of data
Lunch Break
Revolutionizing Customer Engagement: The Power Of WhatsApp Marketing
Key Session Takeaways
- Utilizing WhatsApp to Create Tailored Customer Experiences
- Simplifying the Onboarding Process for Businesses
- Developing Comprehensive Conversational Flows to Drive Customer Engagement and Success Throughout the Entire Journey
Breaking The Mould: Omnichannel Approach To Seamless Customer Retention In Fintech
Key Session Takeaways
- Seamless integration of touchpoints for a personalized customer experience
- Leveraging data and analytics to identify customer preferences
- How to integrate offline support to enhance customer retention
First Impressions Matter: How To Turn Onboarding Into A User Activation Spell
Key Session Takeaways
- Challenges so successful user onboarding and activation
- Realizing the power of day 1 in user activation
- Effective onboarding strategies to learn from
EngageMint 2023 Agenda

Why
EngageMint?
At WebEngage, we recognize the foundational role customer engagement and retention plays in building a robust business. EngageMint is our initiative to bring retention to the center of the conversation, accelerate the growth of the ecosystem by sharing of deep actionable insights by thought leaders and playbooks by operators. If we can enable the success of more startups and ventures using the power of retention, we'd consider our mission successful.
Join us at
Asia's Largest Retention Marketing Conference
5 May 2023 | Taj Lands End, Mumbai

About
WebEngage
WebEngage is a full-stack Customer Engagement and Retention platform that helps businesses increase customer lifetime value. The platform provides a unified view of customers with robust data, engagement across 11+ channels with automated workflows, and hyper-personalization of experiences with a state-of-the-art engine, all backed by a solid analytics framework.
With a mission to humanize websites and apps, we now power over 1B+ messages daily to customers across 50+ countries and 20+ industries.