Legal Center > Privacy
Privacy Policy
This Privacy Policy explains how Webklipper Technologies Private Limited and its Subsidiaries (“WebEngage,” “we,” “us,” or “our”) collect, use, disclose, and otherwise process Personal Data when WebEngage acts as a Data Controller.
This Privacy Policy DOES NOT apply to a user's personal data processed by WebEngage on behalf of its customers through the WebEngage platform. In those cases, WebEngage acts as a Data Processor, and the applicable customer privacy policy governs such processing. For individuals interested in learning more about how we handle personal data as a Data Processor, please refer to our Data Processing Addendum (DPA) and Master Subscription Agreement.
Privacy Policy - Table of Contents
1. Scope
This Privacy Policy applies to Personal Data collected by WebEngage in its role as a Data Controller, including Personal Data collected when you:
- Visit or interact with our websites;
- Communicate with us (including sales, support, or general inquiries);
- Register for or attend events, webinars, demos, or training sessions;
- Subscribe to marketing or informational communications;
- Participate in surveys, promotions, or research activities;
- Apply for employment or engage in recruitment activities;
- Otherwise, interact directly with WebEngage in a business or professional context.
2. Categories of Personal Data We Collect
- Contact Information: name, email address, phone number, postal address;
- Professional Information: job title, employer, industry, business contact details;
- Account and Preference Information: login credentials, communication preferences;
- Marketing and Communications Data: records of communications, event registrations, feedback, survey responses;
- Recruitment Information: resumes/CVs, employment history, education, references, and interview notes (where applicable);
- Technical and Usage Data: IP address, device identifiers, browser type, operating system, log data, and website interaction data.
3. How We Use Personal Data
WebEngage processes Personal Data for the following purposes:
- To operate, maintain, and improve our websites and business operations;
- To respond to inquiries, requests, and communications;
- To manage sales, marketing, advertising, and business development activities;
- To administer events, webinars, training programs, and related communications;
- To send marketing and promotional communications, subject to applicable consent and opt‑out requirements;
- To conduct analytics, research, and product development;
- To manage recruitment, hiring, and workforce planning;
- To maintain security, prevent fraud, and protect WebEngage’s rights and property;
- To comply with applicable legal, regulatory, and contractual obligations.
4. Legal Bases for Processing
- Consent;
- Performance of a contract or steps before entering into a contract;
- Compliance with legal obligations; compliance with India’s Digital Personal Data Protection Act, 2023, where applicable
- Legitimate interests, such as marketing, business operations, analytics, security, and fraud prevention, provided such interests are not overridden by your rights and freedoms.
5. Cookies and Tracking Technologies
WebEngage uses cookies and similar technologies, including web beacons, pixels, and local storage, to:
- Enable strictly necessary website functionality;
- Analyse website usage and performance;
- Remember user preferences and settings;
- Support marketing and advertising activities, where permitted by applicable law.
For detailed information on the categories of cookies and similar technologies we use, please see our Cookie Policy.
6. Disclosure of Personal Data
WebEngage may disclose Personal Data to:
- Affiliates and subsidiaries for legitimate business purposes;
- Service providers and vendors that support our operations (e.g., hosting, analytics, marketing, event management) are subject to contractual confidentiality and data protection obligations;
- Business partners in connection with events, promotions, or co‑marketing activities;
- Legal and regulatory authorities where required to comply with applicable laws or legal processes;
- Third parties in connection with corporate transactions such as mergers, acquisitions, restructurings, or asset sales.
7. International Data Transfers
WebEngage operates globally. Personal Data may be transferred to and processed in countries other than your country of residence. Where required, WebEngage implements appropriate safeguards to protect Personal Data in accordance with applicable data protection laws.
8. Data Retention
WebEngage retains Personal Data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a more extended retention period is required or permitted by law. WebEngage retains Personal Data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In accordance with Section 8(7) of India’s Digital Personal Data Protection Act, 2023, WebEngage will erase Personal Data once the purpose for which it was collected is no longer being served or upon withdrawal of consent, unless retention is required by applicable law.
9. Your Privacy Rights
- Access your Personal Data;
- Correct or update inaccurate Personal Data;
- Request deletion of your Personal Data;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Request data portability.
10. Security
WebEngage implements reasonable administrative, technical, and organisational measures designed to protect Personal Data against unauthorised access, disclosure, alteration, or destruction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting the revised Privacy Policy. Where required by law, we will provide additional notice.
12. Contact Us
If you have questions about this Privacy Policy or WebEngage’s privacy practices, please contact:
Email: 
Address for Notices :
Webklipper Technologies Private Limited,
B-1602, Lotus Corporate Park,
Goregaon (East), Mumbai,
Maharashtra
Pin 400063
India
