Speakers

Keyur heads the Customer Success and professional services team at WebEngage and has built this practice grounds-up. Keyur helps global brands engage and retain their users by personalizing their customer experience using the WebEngage platform.  

Deepak heads Marketing and Automation at HDFC Bank. He is responsible for evolving and scaling data-driven customer experience. He specializes in digital strategy and marketing technology. He loves evolving teams and organizations towards best-in-class digital customer experience management processes and platforms. He has had entrepreneurial beginnings in web technologies and digital business starting in the

Monica Jasuja is the Vice President at Comviva and heads the Product Management for its flagship Mobile Financial Solutions division. She is deeply involved in building next-generation digital financial platforms that deliver exceptional scale and value to the payments industry. Monica brings extensive work experience to the table from across four geographies. Being a consumer-focused

Darshana Shah is the Head of Marketing & Digital at Aditya Birla Health Insurance Co. Limited (ABHICL). She has been a part of ABHICL, a joint venture between Aditya Birla Group and MMI Holdings of South Africa, since January 2016. She drives key agendas as a ‘Customer Custodian’ in Product Marketing, Channel and Customer Experience

Prabhakar Tiwari works as Chief Marketing Officer with Angel Broking, spearheading Brand, Performance Marketing, and PR initiatives. The firm has seen rapid improvements in its digital maturity metrics and market share gains under his growth leadership with a slew of new initiatives. In the past, he has worked with prominent companies like Marico, CEAT, and

Sonia Notani is the CMO of IndiaFirst Life. She spearheads the company’s Marketing, Product, Customer Experience, PR, Strategic Alliances, and Direct & Digital Sales functions. She has made it into the world-renowned Fortune magazine’s “40 Under 40” 2019 listing, acknowledging India’s brightest business minds. She has also been named among the ‘Super 30’ – CMO