With WebEngage’s Customer Support, Scale Growth With Confidence
WebEngage’s Award-Winning Customer Support
Empowers Your Hyper-Growth Journey
800+ global brands trust WebEngage for customer engagement and retention
We Set High Standards of
Success for Customer Support
92% CSAT
Score
Consistently high
customer satisfaction
< 45-Minute Median
Reply Time
Fast, efficient responses
to your queries
50%+ First Contact
Resolution Rate
Immediate solutions for
most issues
A Full-Stack Suite of Customer
Support Tools
24 x 7 Email Support
- Get assistance anytime, with 99.9% uptime for uninterrupted support.
- Resolve issues 2x faster with Zendesk-powered ticketing—track, prioritize, and resolve efficiently.
- Tackle complex real-time issues with expert-led video resolutions.
- Leverage our 100% in-house team for consistent, expert-level support.
What Our Customers Say About Us
“Thank you for the seamless support. Special thanks to Mamta, Nayan and Rajaaseelan”
Himanshu
Sobha
“Prabhu had a good knowledge about the issue raised by me and helped me to clear my doubt”
Poonam Chaubey
Tax Buddy
“WebEngage support has a great response time and the team goes an extra mile for the resolution.”
Rohan Kapoor
Lots Wholesale
Trusted by 800+ Global Brands
