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Monthly Releases: July, 2021

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We have made a bunch of additions to WebEngage in July. Here’s a consolidated list below:

1. Time estimates for ‘In Progress’ live segments and ‘Upcoming’ journeys

Whenever a Live Segment is marked as ‘In Progress’ (this happens whenever a segment is created/edited with a new Behavioral condition), the dashboard will show the progress in approximate percentage completed and remaining time. This makes it easier for you to understand how long it would take for a live segment to get processed.

Progress of a Live Segment

All ‘Upcoming’ journeys with Live Segments that are marked as ‘In Progress’ will also show similar information denoting the time it’ll take for the journey to get activated.

Live Segment progress in Journeys

2. Date picker support while viewing a list of users for a campaign

You can now specify a date range to view or download the List of Users for a particular campaign. This is helpful when you want to analyze your campaigns during high seasons.

Date Picker for campaigns

3. Media support for Infobip WhatsApp service provider

We’ve added support for various media types (document, video, location, and image) in our integration with Infobip as a WhatsApp Service Provider (WSP). View our documentation to know more details about how to set this up.

whatsapp media support

4. TrustSignal and TextNation added as new SMS service providers

We added integrations for two new SMS Service Providers (SSPs) this month – TrustSignal and TextNation, bringing our total count of supported SSPs to 33!

5. Android SDK v3.18.5 release

We updated our handling of the ‘Read Phone State’ permission to avoid discrepancies in the tracking of system events in certain scenarios.

That’s all we have for you as of now, and a lot more planned in our upcoming releases! As we proceed towards working on the new features and launches for you, enjoy these new features to their fullest! 😀

If you wish to pass on any feedback about these releases or are unsure about implementing any of these features, contact us, and we’ll help you out!

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Product Manager, 


Niket is a Product Manager at WebEngage, looking after all major and minor product releases. Leveraging his work experience in Customer Success, he further strengthens our “first principle” and “customer first” thinking when it comes to building our product.

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