With WebEngage’s Customer Support, Scale Growth With Confidence
WebEngage’s Award-Winning Customer Support
Empowers Your Hyper-Growth Journey
850+ global brands trust WebEngage for customer engagement and retention
We Set High Standards of
Success for Customer Support
92% CSAT
Score
Consistently high
customer satisfaction
< 45-Minute Median
Reply Time
Fast, efficient responses
to your queries
50%+ First Contact
Resolution Rate
Immediate solutions for
most issues
A Full-Stack Suite of
Customer Support Tools
24 x 7 Email Support
- Get assistance anytime, with 99.9% uptime for uninterrupted support.
- Resolve issues 2x faster with Zendesk-powered ticketing—track, prioritize, and resolve efficiently.
- Tackle complex real-time issues with expert-led video resolutions.
- Leverage our 100% in-house team for consistent, expert-level support.
Meet Our Leading Support Champions
Driving excellence in customer care.
Our top 4 leaders are setting the standard for proactive, high-quality support.
Their expertise ensures every customer interaction is seamless and effective.
Our Core Support Specialists
Consistently delivering dependable solutions.
Our dedicated team of support engineers is always ready to help.
With expertise across various domains, they ensure timely and effective
resolutions to your queries.
What Our Customers Say About Us
“Thank you for the seamless support. Special thanks to Mamta, Nayan and Rajaaseelan”
Himanshu
Sobha
“Prabhu had a good knowledge about the issue raised by me and helped me to clear my doubt”
Poonam Chaubey
Tax Buddy
“WebEngage support has a great response time and the team goes an extra mile for the resolution.”
Rohan Kapoor
Lots Wholesale
Trusted by 850+ Global Brands
