Shoppers Stop sees 2X jump in CRM revenue contribution with WebEngage. You can too. Take a demo now!

Use the power of engagement
to drive online purchases

By using WebEngage we are able to map our entire CRM activities in a well-formatted & personalized manner.

Saumil Gupta

Senior Online Marketing Manager,

Grow your Fashion, Home & Lifestyle business with us

Know where customers are falling off on their way to making a purchase

Visualize where your users go when they land onto your homepage or what they do after searching for an item. Identify the stages where they drop off and clear bottlenecks to improve your conversions.

Increase conversion rates with targeted messaging campaigns

Create highly targeted, cross-channel campaigns that show hyper-personalized content based on customer’s past purchases or offers from their favorite brands. Measure how those campaigns directly impact your KPIs to keep improving upon them.

Winback abandoned carts

Recover those abandoned cart sales by persuading users with personalized communications to complete their pending purchases. Triggered messages have been proven to reclaim lost revenue by up to 42%

Recommend products that customers will love

Incorporate behavioral learnings of your users into your sales processes to proactively identify upselling opportunities. Send out consistent and personalized product recommendations to boost sales revenue by 10-30%.

Turn shoppers into loyal customers

Learn what keeps your users coming back, by implementing event-based analytics throughout your platform. Then promote the product features that drive customer loyalty to get up to a 2x increase in repeat order rate.

Build an efficient self-service flow for your customers

Help customers find what they’re looking for faster, and in a way that is cost-effective for your business. This will help serve customers at scale, bringing customer service response times down by 25%.

Share delivery status alerts for enhanced transparency

Keeping your customers in the know of the proceedings of their orders, through status alerts, is a great way to strengthen customer confidence in your brand. Furthermore, these delivery alerts increase transparency as well as the frequency of your platform visits.

Reactivate your churned customers

Win those lost customers back by getting them to interact with your relevant and personalized messages. Persuade them using coupons, promotions or special sales offers, to improve your retention and conversion rates.

Align your engagement efforts to revenue generated

Discover your trending marketing channels, categories and products. Evaluate the percentage of engagement campaigns that end in a purchase and directly attribute marketing efforts to revenue made.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like push, email, WhatsApp, Facebook, web, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign’s performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Adapt your message’s content and delivery as per your user’s timezone, language, currency & preferences.

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

See how we partner with our customers to build the future of user engagement and retention

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Learn how UAE’s fastest growing E-commerce store uses Journeys to recover 14.77% of its abandoned carts

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Learn how Zivame, an online lingerie retailer, uses personalization to increase conversion by 20%

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Learn how Goto, an emerging online shopping store, scales online communication for 10x conversions


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In today’s day and age, it’s easy to set up a business thanks to the ever-growing eCommerce growth. …

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Confessions of a Customer: “Why I usually abandon my cart” Last Friday, while having dinner with my …

E-commerce marketers across the world love WebEngage!

"Extremely user friendly. Could greatly help catapult business numbers if you're a power user."

"Great team to work with, I haven't seen such good implementation and post-implementation support ever!"

"Our worn out hunt for THE email automation tool we wanted, ended with WebEngage."

Why E-commerce businesses choose WebEngage

Quick and Easy Integration

Refer to our highly effective integration playbook to complete your integration and set up WebEngage within no time.

Seamless Onboarding

Work with our team of onboarding specialists at every stage of onboarding until you go live with your first campaign on WebEngage.

Superior Customer Success

Leverage our experienced customer success team to brainstorm highly effective marketing solutions relevant to your business needs.

Dedicated Support & Services

Have a query or need more information about our product or services? Our support team is available 24*7 to help you resolve your queries instantly.

Build your E-commerce business with us

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth.

Ankur Gattani

Chief Growth Officer


The E-commerce Master Pack

A 5-in-1 collection to help you scale up your E-commerce user engagement and retention!


Customers Globally

350 Million

Users Engaged Monthly

110 Billion

Events Tracked Monthly

45 Billion

Messages Sent Monthly

1+ Million

Cross-Channel Campaigns

400+ Million

Monthly Active Users Engaged

Take the next step. Build more meaningful relationships with your buyers & sellers

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We approached WebEngage when we were unhappy with a competitor's product. We wanted excellent service, which is one of WebEngage's intrinsic values. From Oberoi Hotels & EazyDiner to The Postcard Hotel, we're a 100% WebEngage client!

Kapil Chopra

Founder - EazyDiner & The PostCard hotel

Global brands trust WebEngage


Supercharge Your Startup's Growth

The Program helped us scale our business faster and bring down acquisition costs with time.


Ankit Agarwal

Founder, PHOOL

Become a Partner

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