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Omnichannel Engagement

Take your brand to the channels where your
customers love to hang out the most.

Omnichannel Engagement

To Create Hyper-personalized Experiences

Take your brand to the channels where your customers love to hang out the most.

800+ global brands trust WebEngage for customer engagement and retention

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Create Customer and Business-triggered Workflows with Ease

Get higher CTR and open rates on your email campaigns

Send short promotional and transactional messages via SMS

Marketing Make sure your messages are never missed with WhatsApp

Bring users back to your website with Web Push Notifications

Increase app engagement with Mobile Push Notifications

Reduce the friction in decision-making with Google Remarketing

Target look-alike audiences with Facebook Retargeting

Why’s WebEngage The Best Fit For Your Needs?

Engage Your Users in Real-time

Create user engagement with highly targeted and personalised messages based on demographic, behavioral, and psychographic data.

Run Your Engagement Campaigns on Autopilot

Create marketing automation workflows by leveraging WebEngage’s Journey Designer. Send your campaigns at the right time to the right users through the right channels without manual intervention.

Measure channel engagement and optimize performance

Getting in-depth tracking and marketing analytics on your multi-channel engagement campaigns

Seamless Integration with various Email, SMS and WhatsApp Providers

Omnichannel Engagement Suite For Era-defining Marketers!

Localization

A/B testing

Frequency cap and throttling

DND

Reports scheduling

Campaign types

A word from our customers

Growth in Lead to Customer conversion by

53%

The Customer Support and Success teams have always been there to solve our queries and enable us to overcome major challenges.

Dhananjay Yadav,

Associate Vice President - Customer Acquisition

Increased their overall revenue by

25%

“WebEngage has been crucial in helping us revolutionize our online user experience by helping us hyper-personalize our messages across channels”

Scott Newton

Chief Communications Officer

Campaign implementation faster by

90%

WebEngage has enabled us to personally engage with our global travelers in their preferred language & maximize bookings and overall revenue.

Parag Jain,

Vice President - Marketing, Headout

Keep pushing forward.
We've got your back.

Trust our pros to timely help you with relevant solutions.

Quick and Easy
Integration

Connect all your tools to WebEngage and see the magic unfold rapidly.

Seamless
Onboarding

Closely work with our onboarding specialists till your first campaign's go-live date.

Superior Customer
Success

Our specialists are always ready to help you with relevant solutions.

Unparalleled Support
& Service

Your urgency is our urgency! Get round-the-clock support from our experts.

FAQs

Omnichannel engagement is a marketing strategy that lets you provide a seamless and integrated experience across multiple channels, such as email, social media, mobile, and in-store, to your customers. It helps you meet customer expectations by delivering a consistent experience regardless of the channel they use to interact with a brand, which translates to increased customer satisfaction, loyalty, and revenue.

Omnichannel engagement lets you deliver seamless, integrated, continuous customer experiences across multiple channels, including physical stores. On the other hand, multichannel marketing delivers siloed customer experiences that are not integrated and are limited to specific channels. A multichannel approach focuses on channels, whereas an omnichannel strategy is customer-centric.

WebEngage helps you deliver seamless omnichannel customer experiences by creating highly targeted and personalized messages based on demographics, behavioral, and psychological data to engage users across channels. It helps you monitor channel engagement and optimize performance by deriving in-depth tracking and marketing analytics on your multichannel engagement campaigns. The best part is with WebEngage, you do not need to worry about channel availability. WebEngage helps you engage customers across their preferred channels with ease.

Omnichannel engagement strategies help businesses to gain valuable insights into customer behavior and preferences by tracking their interactions across multiple channels. This results in increased customer satisfaction, loyalty, and revenue.

Businesses can use data from various sources, including customer feedback, website analytics, and sales data, to enhance their omnichannel engagement strategy. This data can be used to identify customer preferences, behavior patterns, and pain points and to tailor messaging and promotions to specific segments of the customer base.

Some best practices for implementing an omnichannel engagement strategy include ensuring consistency across all channels, using data to personalize interactions, providing relevant and timely content and offers, and measuring the strategy’s effectiveness using key performance indicators (KPIs).

Businesses can leverage social media as a channel for customer service, promoting content and offers, and engaging with customers in real time. Social media can also be used to gather feedback and insights into customer preferences and behavior.

Businesses may face challenges when implementing an omnichannel engagement strategy, including ensuring consistency across all channels, managing customer data effectively, and providing customers a seamless and integrated experience. Additionally, businesses may face technical challenges in integrating different systems and platforms.

Businesses can overcome these challenges by developing a clear strategy outlining objectives, tactics, and KPIs and investing in the technology and resources needed to implement the strategy effectively. Additionally, businesses should prioritize customer feedback and use it to iterate and improve their omnichannel engagement efforts over time.

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We approached WebEngage when we were unhappy with a competitor's product. We wanted excellent service, which is one of WebEngage's intrinsic values. From Oberoi Hotels & EazyDiner to The Postcard Hotel, we're a 100% WebEngage client!

Kapil Chopra

Founder - EazyDiner & The PostCard hotel

Global brands trust WebEngage

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Founder, PHOOL

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