EGO boosts its Average Order Value by over 12%

EGO, Pakistan’s Fastest Growing Fashion Brand, Boosts Its Average Order Value by Over 12%

Industry:

E-commerce
Location:

Pakistan

Quick Facts

128%
Uplift in revenue by leveraging WebEngage user journeys
12%
Increase in AOV
15%
Reduction in cart abandonment

Working with WebEngage has been a pleasant experience for us. We’ve achieved a significant boost in our conversions & increased our AOV by over 12%!

Shalim J Reuben
General Manager, M2 Private Limited (EGO)

About EGO

EGO is a leading fashion brand based out of Pakistan. The brand offers edgy, funky, and high-quality ethnic wear for women and young girls. EGO is owned and run by M2 Private Limited and has around 17 physical outlets in all the leading cities of Pakistan along with an online presence to cater to its global audiences. The brand prides itself on providing premium quality fashion wear and exceptional customer service to millions of shoppers across the world.

Adopting the right marketing automation platform that meets EGO’s expectations

To engage with its shoppers and deliver exceptional user experiences, EGO decided to adopt WebEngage’s marketing automation platform to:

Get a unified view of shoppers and track their past purchases
Engage with shoppers in a personalized manner through multichannel campaigns
Automate user retention initiatives

Goals

Increase the Average Order Value (AOV)
Encourage maximum cart abandoners to complete their purchase

Challenges

Recommending relevant products to the shoppers
Nudging cart abandoners at the right time
Sending hyper-personalized communication to the shoppers at scale

Solutions

Cross-selling relevant products at scale by leveraging user journeys

After a thorough analysis of the shoppers’ past purchases on the EGO platform, the team at EGO and the Customer Success Manager (CSM) at WebEngage realized that most of the shoppers purchase ‘kurtas’ or ‘tops’ and overlook the ‘bottoms’ or ‘pants’ section. So, the CSM suggested running user engagement campaigns using the WebEngage Journey Designer.

The idea was to start cross-selling ‘bottoms’ to the shoppers who add ‘kurtas’ to their shopping carts, in a timely manner.

Engaging with the cart abandoners in a timely and hyper-personalized manner

To recover the abandoned carts by encouraging the abandoners to complete their purchase, the CSM at WebEngage and the team at EGO decided to adopt a hyper-personalized, multi-channel communication approach. And soon, the team at EGO created a highly engaging shopper engagement journey on the WebEngage dashboard.

Results

EGO has been able to increase its AOV and reduce cart abandonment rate by adopting a hyper-personalized and multichannel user engagement approach. This has helped the team at EGO to increase its overall revenue and deliver exceptional shopping experiences at scale.

Created: 7th January, 2021
Updated at: 12th January, 2021

Shalim J Reuben General Manager, M2 Private Limited (EGO)

Working with WebEngage has truly been a pleasant experience for us. Easy third party integrations and the powerful Journey Designer help us in reaching out to our shoppers conveniently. We’ve been able to increase our AOV by over 12% and drive a significant boost in conversions. The Support team at WebEngage and the Account Manager at Orangefox (a WebEngage partner) are very helpful and they proactively come up with unique solutions for all our challenges.

Sounds interesting? The detailed version has some fantastic insights!