Join REV, an exclusive FREE platform for startups offering curated perks & benefits from the ecosystem. Limited slots—Apply Now!

Vezeeta achieves 47% upliftment in the pharmacy orders with WebEngage
  • Industry:
    Healthtech
  • Location:
    Egypt

Quick Facts

  • up symbol

    Upliftment in the pharmacy orders and cross-pollination of appointment bookers

WebEngage is the platform that perfectly does justice to the goals and visions of Vezeeta. Besides automating Vezeeta’s marketing strategies and designing relevant journeys, WebEngage also stands strong when it comes to user engagement and retention as it understands the importance and nuances of the subject.

Mohammad El Mougi
Ex-Chief Product Officer, Vezeeta

About Vezeeta

Vezeeta is a single point of care for digital outpatient services, that offers convenient, and unparalleled experiences to patients, through three key outpatient touchpoints – Doctors’ Consultations, Pharmacy, and Diagnostics primarily Lab Sample Collection.

Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors’ scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties.

Using the app, patients can schedule appointments for in-clinic, virtual or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 45-mins using the pharmacy solution.

Vezeeta

The Objective

While Vezeeta wanted to focus on acquiring new customers, it was also, at the same time, very keen on retaining the existing customers. The digital healthcare brand votes user engagement and retention as extremely important factors for the business. For them, customer retention is a big competitive advantage since that’s where factors like customer experience, loyalty, etc. come into the picture. Hence, Vezeeta wanted to focus on the reactivation of the existing customers.

The Solution

Vezeeta was clear in terms of its objectives and was focused on what it wanted to achieve with WebEngage. The customer success manager at WebEngage connected with the team at Vezeeta. After carefully considering Vezeeta’s requirements and objectives, the CSM at WebEngage suggested that Vezeeta’s team launch push notification campaigns.
They hence designed various journeys on the WebEngage dashboard. Some of them are:

  • New-user install journey
  • Product booking confirmation journey
  • Product repeat booking journey

The Outcome

Leveraging WebEngage turned out to be very fruitful for Vezeeta. With WebEngage, the digital healthcare brand could attain

  • 47% upliftment in the pharmacy orders and cross-pollination of appointment bookers
  • Transform the patient/ doctor experience from a heavily offline one to a fully advanced and digital experience
  • Simplify patient access to the best treatment and remind them of appointments and monthly medications
  • Customized user engagement that builds stronger relationships with the brand

Vezeeta

Mohammad El Mougi

Mohammad El Mougi Ex-Chief Product Officer, Vezeeta

WebEngage is the platform that perfectly does justice to the goals and visions of Vezeeta. Besides automating Vezeeta’s marketing strategies and designing relevant journeys, WebEngage also stands strong when it comes to user engagement and retention as it understands the importance and nuances of the subject.

Sounds interesting? The detailed version has some fantastic insights! 👇🏻
Scroll to Top

“I like many things about WebEngage, but what stands out is their agility and being customer centric.”

Nitin Sethi,

SVP, CDO – Consumer Businesses

800+ Global brands trust WebEngage

brands-strip-demo

What to expect from the demo call?

Talk to the Partner Team

Grab your copy

Supercharge Your Startup's Growth

Book a free consultation

Supercharge Your Startup's Growth

The Program helped us scale our business faster and bring down acquisition costs with time.

ankit-agarwal-testimonial

Ankit Agarwal

Founder, PHOOL

Become a Partner