WebEngage Revolutionizes Customer Identity Resolution for Kapiva in Just 8 Weeks
White logo kapiva
  • Industry:
    Direct-to-Consumer
  • Location:
    India

Quick Facts

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    To Revolutionize Customer Identity Resolution

About Kapiva

Kapiva, a prominent brand in the health and wellness industry, has carved a niche for itself by offering high-quality and authentic Ayurvedic products. With a mission to bring the goodness of Ayurveda to modern lifestyles, Kapiva has gained a loyal customer base that values the brand’s commitment to natural and holistic well-being. Their wide range of products, including herbal supplements, juices, oils, and skincare items, are meticulously crafted using traditional Ayurvedic formulations and the highest quality ingredients.

With a customer-centric approach, the D2C brand prioritizes the well-being of its consumers and continuously strives to deliver products that promote a balanced & healthy lifestyle. Through its collaboration with WebEngage, the team has further enhanced its customer experience by leveraging the power of data-driven insights and personalized marketing strategies.

Harnessing the Power of Customer Data Platform (CDP):

The Need for CDPs:

In the age of information overload, businesses are bombarded with a deluge of customer data from various sources, such as social media, email campaigns, website analytics, and transactional data. Without a centralized and efficient system to collect, organize, and analyze this data, businesses can struggle to make sense of it all. This is where Customer Data Platforms (CDPs) come into play – they have emerged as a crucial tool for marketers and businesses to harness the power of data-driven insights.

CDPs can be thought of as an evolved CRM that performs the functions of a DMP but for structured, semi-structured, and unstructured first-party data.

A CDP does this and more.

The Role of WebEngage’s CDP:

Implementing a CDP like WebEngage offers several benefits for businesses. First and foremost, it displays 360° user views by consolidating data from multiple sources and platforms. This unified view empowers marketing teams to make data-backed decisions and drive more targeted campaigns. Moreover, a CDP facilitates effective data management, ensuring the accuracy and integrity of customer data. This in-depth understanding of each customer allows businesses to craft highly personalized and targeted marketing campaigns that resonate with individuals on a deeper level, fostering loyalty and driving exceptional growth and, therefore, retention.

The CDP is more than just a data exercise; it’s a holistic approach to customer insights.

Armed with these valuable findings, businesses can iteratively fine-tune their marketing approaches, delivering truly individualized experiences that leave a lasting impact on customers.

Read more to deep-dive into how Kapiva leveraged WebEngage’s CDP to solve its data challenges.

There’s a lot more where this came from. Read more to know how Kapiva utilized WebEngage’s CDP to give their users a personalized experience 🔽
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We approached WebEngage when we were unhappy with a competitor's product. We wanted excellent service, which is one of WebEngage's intrinsic values. From Oberoi Hotels & EazyDiner to The Postcard Hotel, we're a 100% WebEngage client!

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Founder - EazyDiner & The PostCard hotel

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