Episode 24

Harsh Garhwal

The D2C market is super crowded. Growing exponentially with just offering discounts is not going to cut it. Obsession with data, customer loyalty and aligning teams on the same is the way to go.

Driving Sustainable Growth: A Chat with Harsh Garhwal

14 Sep 2023 | 53 mins Podcast

Full video Podcast


In the 24 episode of The State of Retention Marketing podcast, VP of Growth & Marketing at WebEngage, Ankur Gattani, engages in an enlightening conversation with Harsh Garhwal, Vice President of eCommerce at DaMENSCH. Together, they uncover the hidden strategies behind cultivating a thriving Direct-to-Consumer (D2C) brand that places sustainable growth ahead of quick victories.

Harsh Garhwal underscores the pivotal significance of prioritizing quality, data-driven creativity, and a customer-centric approach from the very first interaction with your brand. Drawing from his extensive experience, including building Decathlon’s online ventures, Harsh shares how he had to unlearn certain practices when transitioning to DaMENSCH.

Throughout this episode, you’ll gain valuable insights into achieving the delicate equilibrium between rapid growth and long-term sustainability. Harsh also sheds light on the importance of reducing reliance on discounts while making customer retention a fundamental mission that permeates every facet of your organization. If you’re part of the D2C landscape, this podcast is a treasure trove of strategies for securing enduring success.

About the Guest

Harsh Garhwal is all about that customer loyalty magic. He thrives in the ever-changing retail world and is a pro at handling data to connect with users just right. His gig? Getting folks on board, keeping them around, and making sure they're having a blast. Harsh is like the guru of projects and campaigns, and he's got this amazing knack for using data to make users' experiences even better.

Harsh Garhwal

Vice President of eCommerce at DaMENSCH

Scroll to Top

We approached WebEngage when we were unhappy with a competitor's product. We wanted excellent service, which is one of WebEngage's intrinsic values. From Oberoi Hotels & EazyDiner to The Postcard Hotel, we're a 100% WebEngage client!

Kapil Chopra

Founder - EazyDiner & The PostCard hotel

Global brands trust WebEngage


Supercharge Your Startup's Growth

The Program helped us scale our business faster and bring down acquisition costs with time.


Ankit Agarwal

Founder, PHOOL

Become a Partner

Grab your copy