WebEngage has been a great complement to our growth strategy. It provides engagement and analytics on the same dashboard, making things very easy.
Siddhant Raizada
Ex-VP Branding & Experience, Shuttl
Grow your Trips & Ride-hailing business with us
Run retargeting campaigns for your unknown visitors through Google & Facebook
Always be top of the mind of your users before their commuting needs by notifying them of anything that could have a direct impact on their experience with your brand. You can also retarget your dormant users on Facebook and Google by exporting the lookalike audience from WebEngage and running targeted ads for them.
Cross promote your ancillary services for higher retention
Apart from increasing your core metric of “rides booked”, keeping your riders informed about your add-on services & nudging them towards availing them can give a real boost to your revenues. This could be easily accomplished through WebEngage Journeys.
Get your abandoners back via multichannel marketing
The window of opportunity to get back abandoners in the case of ride-hailing is usually very small. As such, employing a multichannel approach for reaching your users on their preferred channel via discounts, incentives, rewards or even FOMO (very few drivers in the locality) can all work effectively with an automated system.
Measure rider satisfaction through transactional push notifications
Rider satisfaction involves multiple factors - driver behavior, fare breakup, vehicle condition, wait times etc. And gauging that for millions of users can get especially difficult. Enter transactional notifications, triggered during specific milestones in the riders’ lifecycle, making it easy to gauge satisfaction levels at the right times.
Retain users by sending the right communications to the right users at scale
Few platforms are built for scale. And then there are personalization & multichannel capabilities, which is what makes WebEngage unique. It’s not only built for scale but with its hyper-personalization capabilities coupled with preferential modes of communication, you can engage and retain your users with a much higher proficiency.
Identify brand loyalists to power your referrals
Use RFM Analysis to identify your best users and encourage them to be part of your loyalty club and refer others for you. Segments such as “promising” or “potential loyalists” signify your users who love to buy from you and this is the best audience to act as your brand advocates, if triggered by the right communications.
Make the most of the features available on the WebEngage marketing automation platform
Multi-channel Engagement
Product Analytics
Campaign Analytics
Journey Designer
Campaign Localization
Customer Retention
Proven performance and scale
Why teams choose WebEngage
Quick and Easy Integration
Seamless Onboarding
Superior Customer Success
Dedicated Support & Services
Not just an interface - A real face
After several brainstorming sessions with our customers, we come up with ideas that align with their principles and that support their future business growth.
Ankur Gattani
Chief Growth Officer
The Travel & Hospitality Master Pack
A 3-in-1 collection to help you scale up your Travel and Hospitality user engagement and retention
