6550

Simplify B2B onboarding,
reduce churn
and build loyalty

Grow your B2B E-commerce business with us

Convert more trials into paying customers and generate more revenue per customer

Create targeted campaigns for your mailing list based on parameters such as previous engagement, geography, purchase history, etc. Identify the right audience for your specific offerings thereby increasing your chances of upselling & cross-selling.

  • User receives a coupon in mail
  • Adds to cart on the phone
  • Completes purchase on desktop
  • Gives 5-star rating

Track all events to create engaging experiences on all devices (to meet your customers’ high standards)

Create engaging, mobile-optimized experiences to empower your customers to place orders on any device, at any time. Increase sales with B2C-tested merchandising, content management, and promotional capabilities that differentiate your brand and make your offerings stand out.

Get a 360-degree user view across all channels and touchpoints

Bridge the online and in-store gap by combining data from all sources & channels (website, social media, ad-campaigns) to enrich user profiles and drive seamless customer experiences. This will give you a robust view to understand what appeals to your users, how they interact with your brand, or why they may not be ready to buy from you yet.

Build efficient self-service flows to enable faster reordering and checkouts for your customers

Help your customers with faster reordering and checkout processes, by keeping tabs on their accounts and order history. This will help you serve customers at scale, bringing customer service response times down by 25%, higher customer lifetime value and increased customer satisfaction index.

Spur loyalty and purchase frequency by engaging with your customers, even after their purchase

A big part of providing exceptional customer experience is by engaging with your buyers after they’ve made the purchase. With WebEngage, keep your customers engaged before as well as after their purchase, in turn, increasing your cross-selling opportunities and earning repeat customers.

Manage customer health and reach out to inactive users to reduce churn

Stay on top of accounts that are at risk of churning. Relevant and personalized offerings go a long way in preventing users from churning as well as re-activating the already churned users.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like Mobile Push, Email, WhatsApp, Facebook, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign's performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Adapt your message’s content and delivery as per your user’s timezone, language, currency & preferences.

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

See how we partner with our customers to build the future of user engagement and retention

SUCCESS STORY

Learn how UAE’s fastest growing E-commerce store uses Journeys to recover 14.77% of its abandoned carts

SUCCESS STORY

Learn how Zivame, an online lingerie retailer, uses personalization to increase conversion by 20%

SUCCESS STORY

Learn how Goto, an emerging online shopping store, scales online communication for 10x conversions

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Riveting growth stories from our EngageCast channel

Some bold & some outright crazy narratives, from the practitioners themselves!

Listen Here

E-commerce marketers across the world love WebEngage!

"Extremely user friendly. Could greatly help catapult business numbers if you're a power user."

"Great team to work with, I haven't seen such good implementation and post-implementation support ever!"

"Our worn out hunt for THE email automation tool we wanted, ended with WebEngage."

Why E-commerce businesses choose WebEngage

Quick and Easy Integration

Refer to our highly effective integration playbook to complete your integration and set up WebEngage within no time.

Seamless Onboarding

Work with our team of onboarding specialists at every stage of onboarding until you go live with your first campaign on WebEngage.

Superior Customer Success

Leverage our experienced customer success team to brainstorm highly effective marketing solutions relevant to your business needs.

Dedicated Support & Service

Have a query or need more information about our product or services? Our support team is available 24*7 to help you resolve your queries instantly.

Build your E-commerce business with us

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth.

Aswin Ravi
AVP, Customer Services & Implementation

Learn More

The E-commerce Master Pack

A 5-in-1 collection to help you scale up your E-commerce user engagement and retention!

Download Master Pack
reachabilty-map

300+

Enterprise Customers

400 Million

Users Tracked Monthly

60 Billion

Events Tracked Monthly

10 Billion

Messages Sent Monthly

120K

Cross-Channel Campaigns

250 Million

Users Engaged Monthly

Take the next step. Build more meaningful relationships with your buyers & sellers