6550

Align your procurement,
delivery & B2B customer
service

Grow your B2B E-commerce business with us

Migrate customers to an online purchasing environment

Migrate your distributors, wholesalers and retailers from an offline buying experience to online, to improve efficiency. Orders processed digitally will be less time consuming due to zero frictions, thereby reducing the time-to-market for your customers.

Send invoices and timely reminders to reduce administrative overheads

Seamlessly automate your invoices and set up drip email campaigns to send payment reminders to your B2B buyers. This will ensure the elimination of any missed follow-ups or payments, freeing the bandwidth of your account managers to focus on the more important tasks on hand.

Relay inventory updates across channels

By centralizing your orders and inventory data, you’ll be able to more readily control your inventory updates across the globe. From when an order first comes in, through picking, packing and shipping, you’ll easily be able to track those orders and share alerts with your customers.

Trigger notifications to automate customer onboarding and reduce customer support overheads

Create self-service workflows to enable your sales reps with faster onboarding of sellers. Aside from reduced frictions and zero-touch onboarding, automated onboarding workflows will ensure your sellers are up and running with their catalogs in no time.

Centrally manage your stock alerts to keep sales volume and speed on track

Set reorder points that help you automatically fill orders when you get to a certain level of stock, ensuring you never fall behind the volume of orders you have to process. Centrally manage these alerts to your fulfillment centres and fasten response time by over 10%.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like Mobile Push, Email, WhatsApp, Facebook, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign's performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Adapt your message’s content and delivery as per your user’s timezone, language, currency & preferences.

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

See how we partner with our customers to build the future of user engagement and retention

SUCCESS STORY

Learn how UAE’s fastest growing E-commerce store uses Journeys to recover 14.77% of its abandoned carts

SUCCESS STORY

Learn how Zivame, an online lingerie retailer, uses personalization to increase conversion by 20%

SUCCESS STORY

Learn how Goto, an emerging online shopping store, scales online communication for 10x conversions

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Riveting growth stories from our EngageCast channel

Some bold & some outright crazy narratives, from the practitioners themselves!

Listen Here

E-commerce marketers across the world love WebEngage!

"Extremely user friendly. Could greatly help catapult business numbers if you're a power user."

"Great team to work with, I haven't seen such good implementation and post-implementation support ever!"

"Our worn out hunt for THE email automation tool we wanted, ended with WebEngage."

Why E-commerce businesses choose WebEngage

Quick and Easy Integration

Refer to our highly effective integration playbook to complete your integration and set up WebEngage within no time.

Seamless Onboarding

Work with our team of onboarding specialists at every stage of onboarding until you go live with your first campaign on WebEngage.

Superior Customer Success

Leverage our experienced customer success team to brainstorm highly effective marketing solutions relevant to your business needs.

Dedicated Support & Service

Have a query or need more information about our product or services? Our support team is available 24*7 to help you resolve your queries instantly.

Build your E-commerce business with us

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth.

Aswin Ravi
AVP, Customer Services & Implementation

Learn More

The E-commerce Master Pack

A 5-in-1 collection to help you scale up your E-commerce user engagement and retention!

Download Master Pack
reachabilty-map

300+

Enterprise Customers

400 Million

Users Tracked Monthly

75 Billion

Events Tracked Monthly

15 Billion

Messages Sent Monthly

1+ Million

Cross-Channel Campaigns

300 Million

Users Engaged Monthly

Take the next step. Build more meaningful relationships with your buyers & sellers