Make shopping
personal again

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User-friendly dashboards with excellent targeting/re-targeting capabilities & round the clock customer support.

Shahin Riaz
Lead eCommerce Product Owner, eXtra

Grow your Omnichannel Retail business with us

Drive in-store visits using geo-based targeting

Use location-based messaging to engage your foot traffic as they pass by your stores. Setup geofences around your physical stores and drive store visits by sending promotional campaigns, reminders, alerts, and much more.

Get a 360-degree user view across all channels and touchpoints

Bring together data from all parts of your business to enrich user profiles. This will give you a robust view to design cross channel promotional campaigns to understand what appeals to your users, how they interact with your brand, or why they may not be ready to buy from you yet.

Personalize experience based on both online & offline behavior

Provide world-class clienteling with personalized experiences based on shopping history, demographics, communication preferences, and much more. Create a great experiential retailing experience for your customers and ensure they keep coming back, boosting conversion rates by over 3x.

Create a seamless Omnichannel Experience to build customer confidence in your brand

Customers expect a seamless experience across every channel, whether they are shopping in-store, online, or through a mobile app. Through WebEngage’s integrations and APIs, all your systems can communicate with each other, helping you earn their trust by delivering a transparent and consistent experience throughout, in turn ensuring a faster inventory turnover.

Let customers guide your recommendation strategy

Capture experience signals across all physical and digital touchpoints–from online product discovery to in-store pickup. Combine the omni-channel feedback of your customers and redesign their shopping experience to guide your product recommendations strategy.

Engage customers across multiple touchpoints to enhance catalog discovery

Not just online but your offline stores need apt catalog discovery as well. Increase your average transaction value by up to 23%, by triggering optimized forms that entice your in-store visitors to join your email list for exclusive offers, updates, new arrivals and more.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like Mobile Push, Email, WhatsApp, Facebook, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign's performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

Learn More

See how we partner with our customers to build the future of user engagement and retention

Impact Story 7 Min Read

Learn how UAE’s fastest growing E-commerce store uses Journeys to recover 14.77% of its abandoned carts

Impact Story 7 Min Read

Learn how Zivame, an online lingerie retailer, uses personalization to increase conversion by 20%

Impact Story 6 Min Read

Learn how Goto, an emerging online shopping store, scales online communication for 10x conversions

Blog 8 Min Read

E-commerce Marketing Automation Guide 2020 For Exponential Growth

For every business, time is money. Moreover, especially with an E-commerce business where consumers ...

Blog 12 Min Read

E-commerce Marketing Automation Trends To Look Out For

In today’s day and age, it’s easy to set up a business thanks to the ever-growing eCommerce growth. ...

Blog 6 Min Read

3 Reasons Why Customers Abandon Shopping Carts Online

Confessions of a Customer: “Why I usually abandon my cart” Last Friday, while having dinner with my ...

Explore more resources

E-commerce marketers across the world love WebEngage!

"Extremely user friendly. Could greatly help catapult business numbers if you're a power user."

"Great team to work with, I haven't seen such good implementation and post-implementation support ever!"

"Our worn out hunt for THE email automation tool we wanted, ended with WebEngage."

Why E-commerce businesses choose WebEngage

Quick and Easy Integration

Refer to our highly effective integration playbook to complete your integration and set up WebEngage within no time.

Seamless Onboarding

Work with our team of onboarding specialists at every stage of onboarding until you go live with your first campaign on WebEngage.

Superior Customer Success

Leverage our experienced customer success team to brainstorm highly effective marketing solutions relevant to your business needs.

Dedicated Support & Service

Have a query or need more information about our product or services? Our support team is available 24*7 to help you resolve your queries instantly.

Build your E-commerce business with us

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth.

Aswin Ravi
AVP, Customer Services & Implementation

Learn More

The E-commerce Master Pack

A 5-in-1 collection to help you scale up your E-commerce user engagement and retention!

Download Master Pack

300+

Enterprise Customers

400 Million

Users Tracked Monthly

75 Billion

Events Tracked Monthly

15 Billion

Messages Sent Monthly

1+ Million

Cross-Channel Campaigns

300 Million

Users Engaged Monthly

Take the next step. Build more meaningful relationships with your buyers & sellers

Request a Demo

Let’s schedule your personalized demo