Translate that loyal user
base into more revenue
for your Retail business

Grow your Omnichannel Retail business with us

Focus on user retention to accomplish loyalty-led growth

Design multi-channel retention campaigns to have your brand loyalists power up loyalty-led growth for your business. A retention focused strategy could not only help you save precious dollars from your acquisition efforts but could also help you turn your users into brand loyalists at 4x the usual rate.

Use sentiment and behavior to develop long-term relationships

Long-term loyalty requires a deep understanding of what makes your customers tick. By connecting sentiment with transactional data, marketing, operations, and store teams can develop lasting relationships ultimately lengthening the lifetime value of your customers.

Run referral programs to power-up user acquisition and optimize ad spends

Craft various acquisition-led and retention-led referral programs to organically grow your user base and derive more revenues from your existing users. Use tailor-made notifications and curated recommendations to plug your brand deeper in your customer conversations.

Deliver on customer reviews to make them your brand advocates

Your customers’ interactions with your platform can help you gauge their perception towards your brand. Use customer review and NPS, along with these insights to resolve your unfulfilled promises and turn your happy customers into your brand advocates.

Use in-store and online personalization to fight churn

Use engagement campaigns to fight churn, be it in the form of drop-offs from your online user journeys or customers returning empty-handed from your physical stores. Storefront sales promos, coupon codes, past purchases, personalization, etc., can be brought together to bring back customers on the verge of churning, giving a leg up to both your offline and online sales.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like Mobile Push, Email, WhatsApp, Facebook, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign's performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

See how we partner with our customers to build the future of user engagement and retention

Impact Story 7 Min Read

Learn how UAE’s fastest growing E-commerce store uses Journeys to recover 14.77% of its abandoned carts

Impact Story 7 Min Read

Learn how Zivame, an online lingerie retailer, uses personalization to increase conversion by 20%

Impact Story 6 Min Read

Learn how Goto, an emerging online shopping store, scales online communication for 10x conversions

E-commerce Marketing Automation Guide 2020 For Exponential Growth
Blog 8 Min Read

E-commerce Marketing Automation Guide 2020 For Exponential Growth

For every business, time is money. Moreover, especially with an E-commerce business where consumers ...

E-commerce Marketing Automation Trends To Look Out For
Blog 12 Min Read

E-commerce Marketing Automation Trends To Look Out For

In today’s day and age, it’s easy to set up a business thanks to the ever-growing eCommerce growth. ...

3 Reasons Why Customers Abandon Shopping Carts Online
Blog 6 Min Read

3 Reasons Why Customers Abandon Shopping Carts Online

Confessions of a Customer: “Why I usually abandon my cart” Last Friday, while having dinner with my ...

Riveting growth stories from our EngageCast channel

Some bold & some outright crazy narratives, from the practitioners themselves!

Listen Here

E-commerce marketers across the world love WebEngage!

"Extremely user friendly. Could greatly help catapult business numbers if you're a power user."

"Great team to work with, I haven't seen such good implementation and post-implementation support ever!"

"Our worn out hunt for THE email automation tool we wanted, ended with WebEngage."

Why E-commerce businesses choose WebEngage

Quick and Easy Integration

Refer to our highly effective integration playbook to complete your integration and set up WebEngage within no time.

Seamless Onboarding

Work with our team of onboarding specialists at every stage of onboarding until you go live with your first campaign on WebEngage.

Superior Customer Success

Leverage our experienced customer success team to brainstorm highly effective marketing solutions relevant to your business needs.

Dedicated Support & Service

Have a query or need more information about our product or services? Our support team is available 24*7 to help you resolve your queries instantly.

Build your E-commerce business with us

After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth.

Aswin Ravi
AVP, Customer Services & Implementation

Learn More

The E-commerce Master Pack

A 5-in-1 collection to help you scale up your E-commerce user engagement and retention!

Download Master Pack


Enterprise Customers

400 Million

Users Tracked Monthly

75 Billion

Events Tracked Monthly

15 Billion

Messages Sent Monthly

1+ Million

Cross-Channel Campaigns

300 Million

Users Engaged Monthly

Take the next step. Build more meaningful relationships with your buyers & sellers