Shoppers Stop sees 2X jump in CRM revenue contribution with WebEngage. You can too. Take a demo now!

Translate that loyal user
base into more revenue
for your Retail business

User-friendly dashboards with excellent targeting/re-targeting capabilities & round the clock customer support.

Shahin Riaz

Lead eCommerce Product Owner, eXtra

Grow your Omnichannel Retail business with us

Focus on user retention to accomplish loyalty-led growth

Design multi-channel retention campaigns to have your brand loyalists power up loyalty-led growth for your business. A retention focused strategy could not only help you save precious dollars from your acquisition efforts but could also help you turn your users into brand loyalists at 4x the usual rate.

Use sentiment and behavior to develop long-term relationships

Long-term loyalty requires a deep understanding of what makes your customers tick. By connecting sentiment with transactional data, marketing, operations, and store teams can develop lasting relationships ultimately lengthening the lifetime value of your customers.

Run referral programs to power-up user acquisition and optimize ad spends

Craft various acquisition-led and retention-led referral programs to organically grow your user base and derive more revenues from your existing users. Use tailor-made notifications and curated recommendations to plug your brand deeper in your customer conversations.

Deliver on customer reviews to make them your brand advocates

Your customers’ interactions with your platform can help you gauge their perception towards your brand. Use customer review and NPS, along with these insights to resolve your unfulfilled promises and turn your happy customers into your brand advocates.

Use in-store and online personalization to fight churn

Use engagement campaigns to fight churn, be it in the form of drop-offs from your online user journeys or customers returning empty-handed from your physical stores. Storefront sales promos, coupon codes, past purchases, personalization, etc., can be brought together to bring back customers on the verge of churning, giving a leg up to both your offline and online sales.

Make the most of the features available on the WebEngage marketing automation platform

Multi-channel Engagement

Understand engagement trends across different categories, times of day and channels like push, email, WhatsApp, Facebook, web, SMS and more!

Product Analytics

Analyze user behaviour and get product usage insights in the form of events, segments, funnels, cohorts, uninstalls and real-time stats.

Campaign Analytics

Test and automatically track your campaign’s performance for deliveries, failures, opens, impressions, clicks, revenue and so on in real-time.

Journey Designer

Use a highly intuitive drag & drop interface to map user workflows to lifecycle campaigns.

Campaign Localization

Adapt your message’s content and delivery as per your user’s timezone, language, currency & preferences.

Customer Retention

Track the complete customer journey and encourage customers to return to your app via timely and personalized communication

See how we partner with our customers to build the future of user engagement and retention

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