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Customer Engagement 2024 | A Global Trends & Benchmarks Report

State of User Engagement 2023

Case Study
1st December, 2025

Learn how Hindustan Unilever automated retailer engagement at scale using WebEngage — from absentee-driven order drops to full-funnel communication that reached millions of retailers every week.

End-to-end automation — zero manual intervention required.
14th October, 2025

Learn how a D2C kitchenware brand achieved 54X ROI and increased cart recovery with WebEngage’s AI-powered WhatsApp automation, transforming customer engagement and boosting conversions.

Automation in customer service and follow-ups
14th October, 2025

Explore how Eureka Forbes unified offline data, automated AMC renewals, and integrated call center ops with WebEngage—driving 4X revenue growth, 2.5X lower costs, and 95% user coverage.

Faster cash flow with instant digital payments
Newsroom

6 Mins Read

The microsecond economy: AI rewrites customer engagement rules in MENA

26th October, 2025
MENA’s digital economy is learning that every microsecond counts – and AI decides who wins them The ...

6 Mins Read

WebEngage’s CTO on firm’s AI push to transform martech

9th September, 2025
Artificial intelligence (AI) has moved beyond being a niche experiment in marketing and has become a...

5 Mins Read

EMCX 2025 Marks a Milestone Year for WebEngage as BLACK and CDPx Redefine the Future of Martech

8th December, 2025
Three successful editions across Mumbai, Bengaluru, and Gurugram spotlighted the launch of BLACK, CD...
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