15 Brilliant Examples of Multi-Channel B2C Marketing Automation (That Work)

15 Brilliant Examples of Multi-Channel B2C Marketing Automation (That Work)

What is B2C marketing automation?

For the uninitiated, Marketing Automation lets you automate repetitive tasks and create intelligent marketing campaigns. With rapidly occurring user actions, creating and scaling marketing operations manually becomes ineffective and error-prone. Once you add multichannel marketing to the marketing mix, manual operations at such a massive scale become overly complex and downright impossible.  

A marketer can plan, create and execute highly complex marketing campaigns using B2C Marketing Automation platforms quite easily.

The advent of Automation isn’t just limited to the Manufacturing sector but has extended its reach to the realm of Marketing as well. Marketers are shifting their attention increasingly towards Marketing Automation.

But what is the whole brouhaha around B2C Marketing Automation all about?

Statistically speaking, Marketing Automation makes a strong point for itself:

  • 91% of marketers surveyed by Instapage say that marketing automation is very important to the success of their marketing campaigns.
  • Protocol80 says that the use of lead nurturing through marketing automation saw 15-20% of potential buyers that were not ready to purchase converted to sales.

Table of Contents:

  1. Welcome campaign
  2. Onboarding campaign
  3. Repeat purchase campaign (Customer Retention)
  4. Re-engagement/Reactivation campaign
  5. Multi-channel campaign
  6. Behavioral campaign
  7. Cross-selling campaign
  8. Information/update campaign
  9. A/B testing for campaigns
  10. Feedback campaign
  11. Upsell campaign
  12. Milestone campaign
  13. Referral campaign
  14. Location-based campaign
  15. Limited time campaign

Why is it important for your B2C business?

If you are at the helm of a consumer business, then you NEED to be where your customers are.

  • B2C Marketing Automation will give you the ability to engage with your customers contextually on a highly personalized level.
  • You will have access to tons of user data that will help you create an intimate profile about your customers based on their demographic and behavioral data.
  • You can facilitate one-on-one communication with your customers with not just personalized but hyper-personalized and highly relevant content
iImage source: dribbble.com

Targeted Email Marketing Boosts Online Conversions By 20%

See how different brands use it.

This brings us to the all-important question: How to leverage Marketing Automation technology to improve your brand’s marketing effectiveness?

To answer that, we have highlighted 15 examples to help you understand how different brands are using Marketing Automation:

1. Welcome campaign (Brand examples: Resume.com, Airbnb, Tripoto)

Communication medium used: Email
Industry fit: SaaS, E-Commerce, Travel 

Having a Welcome campaign is perhaps the most obvious use of Marketing Automation.  It is absolutely necessary for most brands to establish a connection right off the bat. You also can’t be bothered to shoot an email to every new signup, especially if you have a lot of users.

This is where automation shines and allows you to automate new sign-up emails right after registration.  

Resume.comEmail example

succesfully registered email from resume.com

Airbnb: Email Example

airbnb email example for first site search

TripotoEmail example

welcome to tripoto email

2. Onboarding campaign (Brand examples: Tailor Brands, Mailchimp)

Communication medium used: Email
Industry fit: SaaS, Online Marketplace, BFSI 

Most apps lose about 77% of their DAU (daily average users) in the initial 3 days after install. Users often drop out early because of having very little understanding of using a new product. This is why it is crucial for businesses to have a sound onboarding process.

An onboarding campaign can help ease the user into the product step by step, and facilitate the transition from casual onlooker to invested active user.

Tailor BrandsEmail example

Tailorbrand first onboard email to get started

MailChimp: Email example 

get started with mailchimp email

3. Repeat purchase campaign – Customer retention (Brand examples: Pinkberry, Flaberry, H&M)

Communication channel used: Email, Push Notification
Industry fit: SaaS, E-Commerce, Travel

How do you extract more out of an existing customer? According to Adobe’s recent study, existing customers are responsible for creating 40% of revenue for an ECommerce store. Acquiring a new customer will be 5 times more expensive than getting a conversion from an existing one. However, increasing customer retention rate in the e-commerce industry by 5% can increase your profitability from 25% to 95%!

Your existing customers are familiar with your brand and your product, which makes them theoretically easier to convert compared to new customers.

Based on certain triggers derived from user behavior, you can create tailored campaigns with an incentive that will drive up the perceived value of the offer.

PinkberryEmail example

reminder email form pinkberry

FlaberryEmail example

flaberry email reminder

  • If you look at the Flaberry email closely, they have mentioned my cousins (Sona & Isha) being their customers. I had mentioned their names while personalizing their gifts during my last purchase.
  • The second bit of personalization comes with the discount coupon code: PRIY10. It contains the first 4 letters of my name giving it the appearance of a one-off individual offer meant only for me.

H&MPush Notification example

h&m reminder push notification for mobile

4. Re-engagement/Reactivation campaign (Brand examples: QuizUp, RunKeeper, BuzzFeed)

Communication channel used: Push Notification, Email
Industry fit: SaaS, E-Commerce, Travel, Fitness & Lifestyle

It is a challenge for every entrepreneur to make a product that is super sticky, and keeps users coming back for more. Every major app that we have in our phones today had a point in their existence where they struggled with decreasing user count and average time spent.

If you are struggling to retain users and keep them engaged with your product, then you can use Marketing Automation to get them back on your app/website. You can also use this retention rate calculator to understand if your retention rates need boosting.

Check out some of these examples for inspiration:

QuizUpEmail example

engaging email example from quizup

RunKeeperEmail example

runkeeper reactvation campaign

BuzzFeedEmail example

buzz feed customer re-engagement email example

5. Multi-channel campaign (Brand examples: Ola, Bookmyshow, Prettysecrets)

Communication channel used: Push Notification, Email, SMS, Web Push Notification
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle

Most online users elicit multi-screen behavior with phases of sequential usage. They might start off their online search on a laptop, proceed to check out some in-depth content on a tablet, and ultimately choose to make a transaction from their mobile phone.

Brands are increasingly tapping multiple channels of communication to maintain top of the mind awareness, and this can be easily achieved with marketing automation.

OlaSMS & Email examples

ola auto mobile notification example

ola auto email example

Ride-hailing app Ola advertises their new service offering over SMS, Email, Push notifications & in-app messaging.

BookMyShowPush Notification & Email examples

bookmyshow push notification example

bookmyshow email example

Ticketing-app BookMyShow notified me about the superhero movie Justice League over 3 channels: push notification, email and an in-app message a day apart from each other.

PrettySecrets: Push, SMS & Web Push

multi channel - mobile & web push notification

Lingerie retailer Prettysecrets follows the users fervently across multiple channels. It covers the mobile domain effectively by sending a push notification and an SMS prompting the user to clear their abandoned cart. Even when the user lands on the website, a web push notification gets triggered for the same targeted campaign.

6. Behavioral campaign (Brand examples: Nordstrom, Overstock, Netflix, Amazon)

Communication channel used: Push Notification, Email, SMS
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle, Online Entertainment

A Marketing Automation platform will generate massive amounts of data regarding users and their online activity across different channels. You can piece together your consumer’s buying behavior based on their demographic traits & online browsing activity. This is particularly useful in segmenting your users and targeting them with relevant, personalized messages.

NordstromEmail example

nordstrom behaviour targeted example

OverstockPush Notification example

overstoch in cart product notification

NetflixPush Notification example

netflix push notification example for user action

AmazonEmail example

amazon email example of on-site user behaviour

7. Cross-selling campaign (Brand examples: Crate&Barrel, Amazon, EasyJet)

Communication channel used: Email
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle

Cross-selling refers to pitching related and complementary items for sale along with a product. E-Commerce behemoth Amazon has been wildly successful with this tactic with almost 35% of their revenue being generated from cross-selling.

You can send customized messages to your customers after every purchase to trigger a repeat purchase. This can be achieved easily with a Marketing Automation Platform and data pertaining to customer’s purchase history. Let us look at a few examples:

Crate&BarrelEmail example

crate & barrel cross sell product email example

AmazonEmail example

amazon on site cross sell email example

EasyJetEmail example

easyjet personalized cross sell email email example

8. Information/Update campaign (Brand examples: Ola, United Airlines, Google)

Communication channel used: Push Notification, Email, SMS  
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle, BFSI

Marketing Automation can be used effectively to send important information and critical updates to your customers over multiple channels. Brands automate the sending of basic transactional information and preferred updates via Marketing Automation. This way, you can send out crucial information, contextually relevant at the right time.

OlaEmail + SMS example

ola user action update email ola sms example

Ride-hailing app Ola sends transactional information about refunds to users on Email & SMS automatically after successful credit.

United AirlinesPush Notification example

united airline push notification

GooglePush Notification example

Google push notification example

9. A/B testing for campaigns (Brand example: Yummly)

Communication channel used: Push Notification  
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle

A/B testing your campaigns can help you understand what works and what doesn’t. With a marketing automation platform, you can test out multiple iterations of your campaign communication on real customers and create effective campaigns.

Yummly A/B testing: Push Notification examples

yummly push notification example a & b

iImage source: dribbble.com

Send Winning Variation Automatically With WebEngage

10. Feedback campaign (Brand examples: Whale, Papa Johns, Tailor Brands, Tinder, Amazon)

Communication channel used: Email, Push Notification  
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle

Feedback is the bedrock of every company’s development process. It directly affects the evolution of a product based on the reviews of real-world users. Trouble is, good quality feedback is hard to come by. Using Marketing Automation, your brand can reach out to your customers/users over multiple channels to extract sound feedback.

Whale: Push Notification example

whale feedbacl mobile notification

Papa JohnsSMS example

papa john's sms feedback/review example

Tailor BrandsEmail example

tailor brands feedback email

TinderEmail example

tinder direct select mobile notification

AmazonEmail example

amazon reveiw/rating email example

11. Upsell campaign (Brand examples: Kotak Mahindra, Quikr)

Communication Channel Used: Email
Industry: SaaS, E-Commerce, Travel, Fitness & Lifestyle

Upselling means pitching an upgraded product/service that is more premium to a customer against their preference. Gartner’s report states: “Over 80% of your future revenues will be generated from 20% of your customers”.  Using Marketing Automation, Skullcandy managed to ramp up cross-selling revenues by 30%.

Another strong argument stems from the costs involved: acquiring a new customer worth 1$ will set you back around 1.18$, compared to 0.28$ from an existing customer.

Using Marketing Automation, you can extract more value from your customers effectively with upselling. Let’s see a few examples:

Kotak MahindraEmail example

upsell email example from kotak

QuikrEmail example

quikr email example

12. Milestone campaign (Brand examples: Payback, UEFA, Uber)

Communication channel used: Email
Industry Fit: SaaS, E-Commerce, Travel, Fitness & Lifestyle

Using personal and product milestones in marketing campaigns can increase online conversions and top-tier product adoption. Want to give your customers a special discount on their birthday? Want to reward your loyal customers? All of this can be automated by simply creating milestone triggers that will fire off a custom event of your choosing.

PaybackEmail example

payback personalized email on happy birthday

UEFAEmail example

uefa customized email with personalized promo code

UberEmail example

uber email example for loyal customer

13. Referral campaign (Brand examples: Ola, Dropbox, Uber)

Communication channel used: Email, In-App Notifications
Industry Fit: SaaS, E-Commerce, Travel, Fitness & Lifestyle

According to Nielsen, people are 4 times more likely to purchase something that has been recommended by a friend. Referral campaigns also attract higher-quality customers with a 16% higher lifetime value compared to a non-referral customer. You can use Marketing Automation to create a custom referral campaign for your consumers across multiple channels.

Let’s check out a few industry examples of Referral Campaigns:

OlaEmail example

ola referral program email

DropboxEmail example

dropbox email example for free space with referral

UberIn-app Message example

uber give ride get ride in-app notification

14. Location-based campaign (Brand examples: Starbucks, Moda in Pelle)

Communication channel used: Push Notifications
Industry Fit: Offline Retail, QSR, Clothing & Fashion

Using technology called geofencing, brands are creating a virtual fence around a location of interest. Every time a customer breaches this ‘fence’, personalized messages are pushed out automatically to these customers on their mobile devices to increase conversions. Using geofencing can potentially double your conversions from mobile marketing if you have a precise idea of the mobile app metrics you’d need to track.  

Here are a couple of examples that show the effective uses of location-based campaigns:

StarbucksPush notification example

starbucks personalized notification on users location

Moda in PellePush notification example

moda in pelle email examples

15. Limited time campaign (Brand example: Paytm, Flipkart, Banana Republic)

Communication channel used: Email, In-App Notifications
Industry Fit: SaaS, E-Commerce, Travel, Fitness & Lifestyle

The psychological effects of perceived scarcity have long been used by marketers as a ploy to create demand for products and services. Using the scarcity heuristic increases the value of a product by making the product seem more difficult to obtain. Xiaomi employed a ‘drip marketing’ strategy to sell their Mi3 phone in India with great success.

You can automate these campaigns at set intervals instead of doing this manually with Marketing Automation.

Paytm & FlipkartPush Notification example

mobile notification for limited period offer

Banana RepublicEmail example

banana republic email of limited time offer

Summing it up

There are many more ways in which you can set up Marketing Automation for your brand effectively. For a start, these 15 examples should hopefully be good enough for you to take inspiration and get going. If you can’t get enough of Marketing Automation examples, then we have listed 8 more examples of our customers who have mastered Targeted Email Marketing .

iImage source: dribbble.com

Automate Your Email Marketing To Increase Your CLTV

Get real examples.

  • Created: 12 Dec 2019
  • Last Updated: 29 May 2020

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Author

Priyam Jha Content Marketer, Webengage

Priyam is a Content Marketing Manager at WebEngage overseeing all content related operations along with corporate communications and PR. Previously, he has worked in FMCG Sales with MTR foods & in Marketing with Zepo Technologies. He is a strong advocate of the power of Content Marketing and specializes in creating multiple forms of business content.


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